Knowledge & Information Technical Support

To provide technical user support for staff across NRW departments in the use of NRW’s digital document management systems and to help administer and configure our corporate suite of document management systems.  Also to provide technical support to the Records Management function and help the team to deliver projects and services to meet records management compliance.

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Beth Hall at Beth.Hall@cyfoethnaturiolcymru.gov.uk  

Interviews will take place through Microsoft Teams

What you will do

- Provide ITIL resolver service for NRW’s document management systems dealing with complex technical support incidents using high level knowledge and following ITIL principles.
- Be responsible for the central day to day management and configuration of NRW’s corporate document management systems, legacy drives and archives e.g. administering access permissions, restrictions and changes to the corporate file plan, configuration eg.bespoke Sharepoint solutions. • Disseminate, promote, publicise and implement policy, guidance, procedures and best practice.  Write and update digital records guidance notes and ‘how to’s’ for users. Interpret business user needs and relevant information legislation when producing technical guidance.
- Plan, design and lead the delivery of training in the use of NRW document management systems; refresher workshops and webinars for staff across NRW Directorates and induction for all NRW new staff;
- Advise staff in all departments on records management issues to enable NRW to comply with the requirements of information legislation and to manage their information efficiently.
- Assist the Departmental Records Officer and records management specialists in their delivery of continuous improvement projects and implementation of new tools or ways of working e.g. digital preservation and digital continuity.
- Undertake health and safety duties and responsibilities appropriate to the post
- Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post
- Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
- Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

1. Demonstrable skills and experience in the use of records management policy and practices.
2. Technical in-depth knowledge and experience in managing and maintaining digital document managements systems (e.g. Office 365, SharePoint online, Repstor and Sharegate). 
3. Experience of configuration and the use of system/database administrative tools is desirable.
4. Excellent computer literacy, and previous use of Microsoft Office (Word, Excel, Access) and e-mail 
5. Experience of designing and delivering face to face or skype training.
6. Experience of providing excellent customer focus in delivering services.
7. An understanding of the legislation or compliance that governs the way we manage records

Welsh Language level requirements 

- Essential: Level B1 - Intermediate level

Welsh language levels

Please note If you do not meet the Welsh language level requirements for this role your application will not be shortlisted.

Additional Information
Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.

Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route.

Benefits
This role will offer a range of benefits, including:

- Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme)
- 28 days annual leave, rising to 33 days
- generous leave entitlements for all your life needs
- commitment to professional development
- health and wellbeing benefits and support
- weekly wellbeing hour to use as you choose

See full details for all the employee benefits you will receive.

Please keep reading
We’re passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.  

We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.

We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses.  

We are a Bilingual organisation which complies with the Welsh Language Standards.  Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.