Lowell Open Day: Customer Solutions Associate
Starting salary of from £22,370 - £26,500
Annual bonus of up to 30%
Start date 27th November
Location: Leeds, Thorpe Park Hybrid working
Shifts: A range of shifts are available. Weekend free and 4 day shifts available.
We're pleased to announce we're running our first open day in our brand-new, state-of-the-art office... read on to learn what it's all about....
Are you interested in the Customer Solutions Associate role at Lowell but would like to learn more? We’re offering you an opportunity to come and visit us at our offices in Leeds, Thorpe Park where you’ll have the opportunity to speak to colleagues about the role and learn more about our mission to make credit work better for all.
Event Details
Date: Saturday the 11th of November
Start Times: 10am, 11am, Noon
Estimated Duration: 2 hours
Location: An in-person event at No.1 The Square, Thorpe Park View, Thorpe Park, Leeds LS15 8GH (plenty of free parking!)
Dress code: Smart casual
What's more:
* We have several jobs available within our Customer Engagement Centre, and we're searching for talented candidates to join our growing team!
* A fantastic opportunity to learn more about Lowell the role and secure your new role... in just one day!
* Our Team Leaders will conduct “mini interviews” on the day, as well as group collaboration sessions.
* Secure your new role with a start date of 27th November, with a pay day before Christmas.
* Free to attend!
The role:
Our mission:
At Lowell, we value togetherness. And that’s what enables us to drive onwards as a company, as a team, and as individuals, together. Because together, we go further.
Our mission is to make credit work better for all. Based in Yorkshire, with offices across Europe, we’re a leading credit management company. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person’s situation is different. And every year, we help thousands of people take control of their debts.
Your mission:
As a Customer Solutions Associate in our contact centre, you’ll help to navigate our customers’ journey and bring people back to financial health. You’ll be the real first point of contact for our customers, answering inbound and also making outbound calls. You’ll be the ear that listens to their financial struggles, and the voice that guides them through it. It’s hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI’s. It’s not for everyone, but in this role you can make a real impact on peoples’ lives.
To join us, you’ll need:
* Great listening and communication skills
* To be a people person and have an empathetic ear
* Resilience and ability to work towards targets
* Contact centre experience (desirable)
A mission that gives back:
You’ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in.
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That means…
* A starting salary of from £22,370
* A discretionary annual bonus for a job well done, earn up to 30% of your annual salary.
* 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
* We are committed to a hybrid working environment.
* 28 days holiday plus public holidays with option to purchase up to an additional 5 days
* Life assurance & Group income protection
* A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
* Wellbeing support and a programme of webinars and classes geared towards mindfulness.
* Job security
Ready to share in that mission?
Take the next step and apply to register for the event, today!!
We're looking forward to meeting you!
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