FM Contract Manager

Reference: WCC611953

Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP 

Hours per week: 36

Contract type: Permanent

Closing date: 8 November 2023

Contact details for an informal discussion: Ivano Spiteri, Head of FM and Workplace Property, via email: ISPITERI@WESTMINSTER.GOV.UK

About Us:

The Extraordinary Story of Tiffeny’s powerful voice

At Westminster City Council, we don’t just listen to the voices and experiences of our residents – we listen to our people too. Tiffeny is a single mum whose young son has ADHD and before joining our team, she never thought she’d find a job that gave her flexibility and freedom to support her son’s needs. As a neurodivergent woman herself, she also never expected to be part of a team that not only supports her needs, but actively celebrates them – where people encourage her to be her true self. And that’s what she found here at the City of Westminster.

Working as an Engagement Officer Within the corporate property team means that she gets to meet people from all walks of life within the community supporting the development of positive change, especially being the voice for young people where it matters – in education, training, or employment. Her experiences and her amazing ability to relate to others means that within the first few months of joining our team, she’d already made a huge impact on things like accessibility in the Borough. Tiffeny feels heard and that’s because we know how important it is to listen.

The Role:

As a Facilities Management Contracts Manager, you can make your own powerful contribution, delivering essential services across a broad range of contracts. At Westminster City Council (WCC) we champion modern and agile working environments. And as the primary relationship lead, you’ll play a pivotal role in the procurement and renewal of contracts. 

From cleaning, grounds maintenance and security to pest control, electrical, mechanical and catering, you’ll develop thorough and insightful performance reports for each contract while monitoring their performance. These reports will then be used to ensure the management of relevant social value clauses are fulfilled by contractors.

The work we do is varied, dynamic and interesting and you’ll play a key part in all relevant areas of the departments work. From procurement of contracts to performance monitoring and customer satisfaction, effective and collaborative working methods are paramount to our success. By constantly striving to ensure WCC receives value for money through streamlined and well-managed budgets, we can deliver a consistent service of the highest quality.

About You:

With significant contract management experience working within the public sector, you’ll be an effective communicator with excellent customer service skills. Diligent and organised, you’re confident building professional relationships and comfortable working as part of a team. 

You’ll have experience managing and monitoring significant and complex budgets while working with digital record keeping systems. On top of this, your excellent written and verbal communication skills compliment your ability to effectively liaise and collaborate with internal and external stakeholders throughout a projects lifecycle. 

The Council and its partners are committed to achieving diverse shortlists for all vacancies at Band 4 or above to support our desire to increase the number of staff from underrepresented groups in our workforce. As part of this ambition, if you are from a Global Majority (GM) you can self-declare this to the hiring manager as part of our positive action commitments.

What We Offer:

Westminster is an amazing place. There are 250,000 diverse residents, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people working here every day. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that represents the communities we service at all levels. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and are empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

We are a multi award winning and forward-thinking Council which appreciates that people work in different ways, and where our staff benefit from working in a range of flexible and agile working patterns.

The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible. 

Closing date: 8 November 2023

Contact details for an informal discussion: Ivano Spiteri, Head of FM and Workplace Property, via email: ISPITERI@WESTMINSTER.GOV.UK