Regional Manager Motor Fulfilment

The role

This role can be based at any location nationally

At Direct Line Group, were crafting the future. With a mission to make insurance easier and better value for our customers, we accept change in all its richness and variety. Its not just what we do; its how we do it. We bring our whole selves to work every day and adopt fresh thinking after all, Britain is constantly evolving and to protect the nation, we adapt with it.

Across our diverse brands including Direct Line, Churchill, Privilege and Green Flag change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. Its hard not to be encouraged by the things that make us unique. Boldness, curiosity and passion go a long way. And theyre helping us transform the industry we lead.

Regional Manager in Motor Fulfilment

In this role you will ensure delivery of the Motor Fulfilment Repair Network strategy, with focus on future sustainability, business planning and capability of the Motor Repair Network. Accountability for leading and developing a robust region, through performance management and problem solving. Driving efficiencies to meet the needs of our customers whilst adhering to risk and compliance requirements.

Objectives and Results

Managing Customer Expectation

Embed a customer driven culture into the teams ensuring we treat our customers fairly at all times.

Ensure My Performance at DLG is embedded into the day to day working life of the teams, holding regular quality conversations with direct reports. Identify and arrange learning & development courses as appropriate for all direct reports.

Management of Indemnity Spend

Supporting the managed repair network to achieve key customer metrics. Interacting with the supplier network setting agendas and timelines for the resolution of actions in a timely manner.

Supervising and proactively lead the regions' performance against budget and forecasted metrics. Identifying trends in performance measures. Utilise relevant management information to understand emerging issues.

Adherence to Direct Line Group Risk Framework

Support the adherence to the minimum standards and regulatory requirements. Getting it right for our people, shareholders and customers through governance, ownership & adherence to internal and external policies, process & procedures.

Identify, own and lead the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts, ensuring opportunities and threats are handled proactively and in line with the Group Risk Framework minimum standards.

People

Build an environment that brings out the best in your team, ensuring our values are still at the heart of how we work, both individually and as a business, and we achieve excellent results in the right way.

Develop the full potential of our people through regular engagement, coaching and feedback.