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Job Description

CRM Analyst

You will maintain, customise and promote the company's MS Dynamics CRM system working closely with the Marketing and Sales departments at B&CE. You will be providing relevant expertise to produce and analyse marketing lists and campaigns using the Click Dimensions marketing tool whilst supporting the CRM environments including support for future implementations of the CRM system.

Reporting to the Head of IT Services you'll be responsible for:

Supporting the integrity of the CRM system through data accuracy, correct procedures and monitoring.
Provide customisation of the CRM system to aid business processes and information capture.
Analyse data to accurately produce reports for all areas of the business.
Support the CRM team in their day to day duties.
Provide technical assistance to CRM users across the business.
Create documentation for new developments.

Key Skills:
MS Dynamics CRM experience obtained with a reseller or end user.
Understanding of CRM Marketing functionalities and CRM workflows and processes.
Ability to recognise areas of improvement and implement change and analyse reports.
Strong data analysis skills awareness of root cause analysis.
Previous overview of the Scribe application and Click Dimensions.

The perks:
Our people are our strength so finding ways to value and reward them is important to us. That's why we offer an award-winning pension - it's what we're good at - plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they're feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit - we get a big delivery every week. Discover more of B&CE's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

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