Casework Officer

Your new company
Your new company is a well-established organisation located in the heart of Bridgend. My client is looking for an individual who is fluent in Welsh, has great administrative skills and has experience of working in a customer-focused environment.

Your new role
Your new role will require you to be fluent in Welsh. Your role will see you managing complaint caseloads, achieving targets for timely resolution or progress of cases. You will be acting as first point of contact for any complaints, undertaking the initial assessment of complaints and ensuring that they fall within the organisation's jurisdiction. You will be responsible for adhering to organisational procedures and policies and will register new complaints in accordance with these procedures. You will be responsible for managing and updating the case management system and will handle enquiries from members of the public or others by telephone, email or face to face.

What you'll need to succeed
The successful candidate will be an individual who is fluent in Welsh, competent in using IT systems, possesses excellent administrative skills, has experience of handling complaints and working in a customer-focused environment, as well as the ability to work with absolute discretion and understand the need for confidentiality.

What you'll get in return
In return, you will receive a competitive salary between £27,804 and £30,297. The position is a full-time permanent position with 37 hours per week. You will receive a generous pension scheme and holiday entitlement. The role will also allow you to work on a hybrid basis and with a flexi-time scheme.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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