Customer Service Advisor

HAYS

Location: Kingston Upon Thames
Salary: From 28826.00. uopto 28826.00. Paid Annual.
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WORK PERMIT:
All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.

Job Description

Customer Service, Contact Centre, Flexible Working, South-West London

Your new company
A housing company based in South-West London is looking for a Customer Service Advisor to join their team on a 6-month fixed-term contract. This is an exciting opportunity to work for an award-winning company.

Your new role
Below is a list of day to day responsibilities for this role;

  • Resolving customer enquiries and being responsible for owning queries from start to finish through telephones, emails, social media and webchats
  • Maintain good relationships with tenants and leaseholders
  • Supporting customers with their needs
  • Investigate and resolve customer complaints by providing advice and guidance on a range of issues
  • Raising customer repairs and ensuring they are prioritised when necessary
  • Assist customers with their payments, charges, invoices and rent service charges
  • Building up a strong knowledge of repairs and housing and handling contact for either as a priority
    • What you'll need to succeed
    You will have previous housing experience. You will have at least 1 year of customer service experience, excellent written and verbal communication skills and be able to organise and prioritise your workload efficiently. You will be able to deliver excellent customer service and have good knowledge of Microsoft Word and Excel.

    What you'll get in return
    This is a 6-month fixed-term contract with a salary of £28,826 pro rata. You can choose the working hours from Monday - Thursday 8am-4:15, with Fridays 8am-4pm or Monday - Thursday 9-5:15 and 9am-5pm on Fridays. This company provides a lot of exciting benefits, such as cycle to work schemes, £30 wellbeing allowance per month, learning and development programmes, spotlight awards, Thank You awards, additional days off (for big life events such as getting married, moving home and more) alongside many more benefits.

    What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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