Graduate Account Manager - Graduate Customer Delivery

Reflex Computer Recruitment Ltd

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Job Description

Graduate Account Manager - Customer Delivery Agent - Graduate Customer Support Agent - Graduate Customer Service Administrator - Graduate Customer Services Executive is required by my global award-winning FinTech client based in close to Guildford, Surrey paying a salary between £18K to £20K + Bens + Excellent career potential

Are you a recent graduate who is interested in a career in Account Manager - Customer Service, Customer Delivery, or Customer Support?

If so I have the role for you, my client is a forward thinking Technology Company who are looking to build a brand new team of Customer Delivery Agents - Customer Account Managers to support their growing worldwide customer base.

The key responsibilities of this Customer Delivery Agent- Customer Service Analyst-Customer Support Agent - Customer Service Administrator responsibilities will be:

  • Logging incidents for global customers contacting the delivery desk
  • Ownership of qualifying, troubleshooting, coordinating and updating logged cases to closure within specified service levels (SLA)
  • Maintaining and publishing training materials using various media products for customers
  • Delivery of training to end users of the product
  • Preparing monthly reports for customers and management

Skills/Experience

Required:

  • Recent Graduate - Ideally a Business Management related degree or similar
  • High energy with a confident, engaging and customer focused approach
  • IT literate particularly around products like Microsoft Windows and Office, Excel etc
  • Organised with a strong focus on deadlines, accuracy and timely delivery
  • Forward thinking with a flexible approach to undertaking and completing a variety of tasks and activities
  • The ability to work as part of a local and internationally distributed team
  • Flexibility in working hours to aid the support of Global customers

This role would involve working shifts Monday - Friday 7 am - 4 pm and 10 am - 7 PM

This award-winning client work with top-tier global banks, insurers and asset managers across the world and have won awards for their product are looking a number of Customer Delivery Agents to provide support and guidance to their growing customer base and are looking to pay a salary of between £18k-£20K + great career potential. Full Training on offer.

If you are a recent Graduate who has an interest in Customer Service and Technology, please forward your CV to me ASAP.


Overview

  • Location : Godalming
  • Reference : JS-12788/005/487724097
  • Salary: From 18000.00. uopto 20000.00. Paid Annual.
  • Closing Date:
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