Support Engineer

The role

COVID -19 update

Were actively looking for people to join our teams and were committed in protecting your health and wellbeing during every step of our recruitment process.

If youre successful in securing a role with us youll find well be doing things a little bit differently and it may mean youll initially join our team by working from home.

During this time well work with you to make sure you have the tools and equipment you need and that you feel part of our amazing DLG team!

What were looking for:

We have a great opportunity for a Support Engineer to join our Tech Services area of the business. Supporting the testing, validation and release of products, features and general updates and also providing specialist operational support post release within our Technical Services area of Direct Line Group.

Working as part of a collaborative team which sits within one of the most on the go teams in the business this is a rare opportunity not to be missed!

Who youll be working with:

At Direct Line Group, we continue to unleash the power of technology to disrupt the insurance market and our Technology Services team is at the heart of this, working to provide the kind of experience and services that wow our customers.

We are delivering a set of ambitious plans to transform our technology for the future, evolving the systems, platforms and infrastructure that our people use day-to-day. Think agile, think robust, and most of all, think simple. By providing an effortless experience, we aim to stand out from the competition and do amazing things for our customers.

This is an exciting time to join the Technology Services team at Direct Line Group and if you have a curious mind, are a status-quo challenger and a critical thinker then you will bring a fresh perspective to our team.

What youll be doing:

Provide specialist technical support for products and services owned by Core Technology

Work collaboratively with the Core Technology Subject Matter experts on the delivery, testing and support of new and existing products and services

Monitor and report on any trending issues with a view to proactively resolve, working alongside key ITIL functions.

Support and drive continuous improvement within the end to end release management life-cycle.

You will govern and assure technical change to provide confidence to stakeholders that the expected value of technical changes are being delivered without impact to live operational services

Partnering with the service integration, service operations and service management teams to support the voice of the Customer

Continuously provide technical input to inform the planning and delivery of technical changes across our function.

What well give you

We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits.