Assistant Director – Direct Marketing and Contact Centre

Up to £87,754 (pay band 8d starting at £75,914)

Permanent

Location: London, Bristol, Birmingham, Manchester, Liverpool, Oxford, Barnsley or home based with travel

Ref: 918-MX6031

At NHSBT, we celebrate life. From saving and enhancing as many lives as possible, through to creating a great quality of life for our colleagues we believe that an enriching experience should be available to all.

The donor experience underpins all that we do at NHS Blood & Transplant (NHSBT). From connecting with our valuable supporters to reaching out to those who could contribute to our life-saving work, we work tirelessly to raise awareness of the sector-leading transplant and transfusion services being developed within our organisation. Join our newly created Donor Experience directorate, and you will experience unparalleled opportunities to translate your boldest ideas into tangible results – all while being supported in the friendliest and most progressive workplace imaginable. 

We are seeking an Assistant Director to take the lead in how to we connect with our donors via direct marketing and contact centre engagement. Juggling multiple priorities, you will take the lead on all direct channel activities including direct mail, email, text messages, in-app messaging and social platforms. Seeing to it that a consistently high-quality of content is being shaped and delivered, you will also manage outsourced and 3rd party businesses. You will put the donor at the heart of every experience, identifying ways in which the effectiveness of these channels can be enhanced. With a close eye on emerging trends and platforms, you will champion any technology improvements that need to be made, and overseeing the management of customer comments and complaints, you will be an advocate for continuous improvement. 

This is an exciting opportunity to make an impact on an ambitious department who are keen to succeed. To thrive in our team, you will have a proven track record in a senior leadership role, and you bring a customer focus to every project and challenge. Connecting with people from all walks of life, you will be able to adapt to meet the needs of those from different backgrounds and faiths. You enjoy coming up with engaging solutions to complex challenges. 

We will support you with a desirable benefits package that includes a competitive NHS pension, generous annual leave and flexible working options. Then we’ll add in sector-leading development opportunities and the option to apply for funding for personal development, so that your skills always match your ambitions. We will support your work/life balance with the option to apply for this role as a job-share, in a variety of locations or travel whilst being a home worker.

Join our ambitious senior leadership colleagues, and you can help us build an even more loyal donor base by making the donor experience everything it should be. You will have the scope to make your mark and play a leading role in creating a diverse donor base with the right mix and volume of donors to meet patients’ needs today and in the future.

To apply please visit NHS jobs and attach a copy of your CV and a supporting statement (max. 750 words) by 14 October 2020.

We would like to understand a little more around the motivation for your application.  Please can you describe the following within your supporting statement:

1) Why have you chosen to apply for a role in the health sector?

2) What attracts you to NHSBT?

3) What interests you about this role?

Please click on the link to the job description & person specification to view the full details about the role.

For further information please contact hello@twentysevenconsulting.co.uk

Three small words, one big difference - Caring, Expert and Quality.

Visit our website www.nhsbt.nhs.uk to view videos which explore the journey of donors.

Together we'll save and improve more lives than ever.