Apprentice Customer Service and Aftercare

Apprentice Customer Service and Aftercare

Home Group Customers Only Opportunity

London

Fixed term for up to 15 months with progression opportunities available for successful candidates

Pay from £4.55 to £8.72 per hour depending on your age (this is reflective of National Minimum Wage), plus brilliant benefits!

Shaping our future with brilliant apprentices.  Thats when it hits home.

At Home Group its critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe well engage with you digitally where possible. 

This opportunity is intended only for Home Group customers to apply to. This is because here at Home Group we care passionately about helping our customers to develop the skills they need, to build their futures. If you are not a Home Group customer, then please do not apply, but do look out for other opportunities on our website.

About Home Groups Apprenticeships

Our award-winning apprenticeship programme has been designed to get our customers on the career ladder! (How awesome is that!) The great news is that you can be any age to apply, and we pay our apprentices a fair wage! Our apprentices love the fact that they have more cash in their pockets!

Youll be employed for fixed term of 15 months and during that time, youll gain lots of practical skills and experience. Youll step into this role at level 3 (equivalent to A-levels) and be supported to gain an industry recognised qualification. Lots of Home Group Apprentices even secure permanent roles with us, building their futures!

About the role

This is a super exciting time to join our Development team whose strategic priority is to build, rent and sell 10,000 new homes over the next five years. Youll be working directly with the Aftercare Team that directly helps our customers who will rent or buy these sparkly new homes. How awesome is that!

Youll be learning the ropes (and well love teaching you) about how we manage defects and our Aftercare service, following the build and sale of our homes. You might visit sites that were building on, see homes develop and grow and you will have the opportunity to work shadow some of the teams within the Development side of the business.  This will give a great insight into what we do and how we do it.  

Your specific role will be to work closely with a team that manages all of our new build properties after they have been handed over to customers right through to the end of the defects liability period (or put more simply, the end of the aftercare period when we make sure customers are 100% happy with the home they have bought).  Wow!  What an amazing opportunity to build a career via an apprenticeship in a customer services role in which you will learn so much and that delivers limitless progression opportunities if you work hard and do well!

You will report to Cheryl Effiom, our Aftercare Manager, who manages the team in the South. You will also have a €œbuddy mentor€ within the team, someone who does a similar role, who will offer additional guidance and support. Well make sure you develop a wide range of skills across the entire aftercare function in no time! We are a close working team who take pride in our focus to deliver excellent customer service and defect management.

We also love a good cup of tea and a catch up about Cheryls latest gym routine, Fatimas love of cooking, Heirons four energetic ninjas aka children and Nabeels infatuation with football and one league topping football team in particular! We feel you would fit perfectly in our team! To see one of our Delivery colleagues talk about their job by clicking here.

Working hours

As you develop your skills, and get to know us, our customers and the business, its really important that you are at work when your colleagues are around to support and guide you. This means that you will work between the hours of 9am -5pm Monday to Friday, the good news is that you will never be expected to work alone!

A bit about us

Youll be working, amongst loads of people passionate focused on customer service.  The North Aftercare Team is led by Joanne and our South team by Cheryl - our Lead Aftercare Managers who are keen to support their teams as they push standards of service to the very highest levels.   The wider team is overseen by Joy and Joe.  Joe is our Head of Delivery in the South and is passionate about delivering the highest quality homes for our customers though brilliant design and quality.  Joes interest in buildings started when he was a kid through watching his dad and granddad (both architects) at their drawing boards, talking about their latest designs. 

As well as being recognised as the National Large Apprenticeship Employer of the Year at the National Apprenticeship Awards 2019, were also one of the UKs biggest providers of high-quality housing and care and support services.  Were one of the largest developers of new homes and providers of houses for affordable rent. 

What makes us No. 10 in the UKs Best Large Places to Work or gives us Investors in People Gold Standard€¦.? Its our brilliant people like you!

A bit about you

It would be fab if youve worked in this type of environment before, but its your €œcan do€ attitude and enthusiasm to learn and develop your skills that matter most to us! If you have a thirst for knowledge, a strong work ethic and a desire for self-development then thats a bonus! If you are good at talking with people at all levels and have a passion for customer service then thats even better; we can nurture your talent, just let us know in your cover note or letter why you have a passion for working here!

Whats on offer?

Our apprenticeship programme is a combination of a nationally accredited professional qualification (Customer Service in this particular role), a load of on the job training, a competitive salary and a fantastic range of benefits.  This, we hope, will make a real difference to your life inside and outside of work. Click here and find out more.    

Our apprentices say, €œBrilliant to get an NUS (student discount) card from my employer another reason to say that Home Group is a great place to work.€ To top this off, we also have a full recognition scheme including an annual Apprentice Award Ceremony will you be our next future Star?

Want to know more?

If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Job Title job description, and our fab information pack. You can also find out more about Home Group and our brilliant (and award winning) apprenticeship programme. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!

To apply

Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your cover letter (this will help us learn more about you!). Dont worry if you dont have a cover letter, youll be able to add a note telling us how brilliant you are when you apply! If you need them, weve got some great templates to help you.

Youre unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!