Operations Analyst wanted for a global payment company recently recognised as the fastest growing processor in Europe.
The working hours for this role will include shift work, within a range of 0 hours Monday to Friday.
The Operations Analyst will be responsible for:-
First line investigation of issues, account creation, incident management
Level 1 analysis & investigation of client service request tickets
Reassign and escalate issues to appropriate internal teams providing the required information needed to investigate thoroughly
Provide analysis on card/transaction data to identify and escalate any issues
Day to day management of client service request tickets, including management of information quality, updating supporting documentation, and escalation where required
The ideal candidate will have 2 years of experience in Customer Service, preferably in cards, payments or banking. Excellent oral and written communication skills in English to work within a global team and the ability to perform both within a team and autonomously.