Supplier Governance Manager

Supplier Governance Manager - Fixed Term Contract - Perm

The role

COVID -19 update

Were actively looking for people to join our teams and were committed in protecting your health and wellbeing during every step of our recruitment process.

If youre successful in securing a role with us youll find well be doing things a little bit differently and it may mean youll initially join our team by working from home.

During this time well work with you to make sure you have the tools and equipment you need and that you feel part of our amazing DLG team!

What we're looking for:

We are looking for an enthusiastic Supplier Governance Manager who will join DLG at an exciting junction as we deliver against our future transformation strategy for the teams! This will be on a 6-month fixed term contract with a view of going permanent.

Who you'll be working with:

At Direct Line Group, we continue to unleash the power of technology to disrupt the insurance market and our Technology Services team is at the heart of this, working to provide the kind of experience and services that wow our customers.

We are evolving the systems, platforms and infrastructure that our people use day-to-day. By providing an effortless experience, we seek to stand out from the competition and do amazing things for our customers.

This is an exciting time to join the Technology Services team at Direct Line Group and were looking for curious minds, status-quo challengers and critical thinkers who will bring a fresh perspective to our team.

What youll be doing:

Govern the contractual complex budget for our main strategic supplier supporting EUC and Platform Infrastructure.

Partnering with Business Relationship Managers and Service Management to drive improved Business Stakeholder interaction specific to products and services, through appropriate channels including regular Business advisory meetings, internal communications and ensuring the future direction and journey is understood and articulated detailing the benefits this will give the business and overall improvements to their user experience.

You will work closely with the Service Integration, Service Operations, Service Management and Commercial Teams to support and improve the integrated end to end service operations across the supply chain and customer life-cycle

Partner with DLG Contract Managers to maximise the value from Tier 1 suppliers through effective operational governance of contracts.

Represent the team across the Live Services organisation as required e.g. in internal and external Service Review Meetings, provide input to operational plans, budgets and forecasts

Monitor and improve customer satisfaction, service performance quality, costs, and risks. Work with relevant Stakeholders to review and manage obligations to drive improvements. Respond to customer feedback on areas for improvement

As a senior member of the Supplier Governance team, contribute to the departments overall success and assist in other areas of the department where required. There may also be a requirement for business related travel.

You will have experience of working in Supplier Governance as a Governance Manager ideally within a regulated environment and be pivotal in the overall management of relationships with our suppliers. You will also have extensive experience of managing a £30m complex budget.

You will be responsible for encouraging and working with three direct reports.

What well give you:

Come join us and youll find yourself in the middle of one of the most on-the-go teams in the business, with autonomy and exposure to industry leaders on huge household brand names. Were always encouraging internal development and youll have access to loads of learning opportunities, events and conferences to build your industry knowledge.