Product Design Lead

Job reference: 000693

Salary: £61,401 per annum

Employment type: Permanent

Department: Customer Journey

Hours per week: 36 hours and 15 minutes

Interview date: To be confirmed

Contract Duration: Not specified

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.

Were looking for an experienced and inclusive problem-solver, with lots of experience of product design, to lead our Product Design community at Citizens Advice. Youll lead a multi-level team of Product Designers working across the organisation, collectively delivering a sustainable, user-led approach to advice. The team is at the heart of the organisations ambition to deliver our vision for 2022.

Were growing fast, and today, we have 7 multidisciplinary product teams in our London office, split across four areas: public advice, adviser-facing services, platforms, and funded programmes.

What we mean when we say Product Design

In Customer Journey we often design digital products, but were not limited to digital. Our Product Designers designs products, touchpoints, and services. We break Product Design down to 4 aspects of design:

User Experience (UX) Design€Š€”€Šhow a thing feels

Interaction Design€Š€”€Šhow a thing behaves

User Interface Design€Š€”€Šhow a thing looks

Information Architecture€Š€”€Šhow a thing is structured

Youll lead the practice of product design across all of these areas, solving difficult design problems and working on things that really matter. Youll bring your team onboard with ideas, and coordinate design activities across multiple products to enable a clear and unified user experience. 

Youll be responsible for ensuring the right conditions for designers to work effectively. Youll set design direction, assure the quality of design delivery across teams, and make sure we design with all users in mind. Youll be an ally and mentor to other designers who will learn from your skills and experience.

Youll provide leadership and coaching to the Product Design community, ensuring the team work collaboratively and consistently across all products and platforms. You will help us meet our mission by discovering new ways of approaching (and solving) complex problems and concepts, across the full breadth of product design.

Everyone is welcome at Citizens Advice. We care deeply about inclusive working practices and diverse teams. If youd prefer to work flexibly, or part-time, well facilitate this €” whether to help you meet other commitments or to help you strike a great work-life balance. Several of our leadership team work 4 days a week, and we all work from home regularly.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Princes responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.