Project Officer - People Experience

Location: London and Leeds

Salary: £27,769 plus £3,520 London Allowance if applicable

Employment type: Permanent

Department: People Experience

Hours per week: 36.25

Interview date: 27 July 2020

Contract Duration: Not specified

This is an opportunity to use your proven experience of using project management principles, project coordination, organising workflows and your ability to create and manage schedules.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Princes responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

In this role you will provide efficient and effective project support, overseeing schedules and workflows of the team to ensure the smooth running and reporting of the People Experience Team projects. Youll also provide support to the Director of People Experience working across a diverse team to support the management of projects, overseeing and developing processes for managing resources, performance, risks and issues.

Please note, in the event of a high number of applications, we reserve the right to close the application early.