Business & Operations Manager

Ordnance Survey (OS) is the national mapping agency for Great Britain, and a world-leading geospatial data and technology organisation. Serving government, business and citizens across Britain and the world, OS helps customers in virtually all sectors improve quality of life and were looking for people to join our journey€¦

Were all experiencing challenging times right now, but Ordnance Survey (OS) continue to support the nation with our accurate geospatial data and services that we all rely on every day. As an organisation we are embarking on an ambitious growth strategy in location data, insight and services and we are investing in all aspects of our business to deliver benefit to our customers.  In order to do this, we want to continue adding new skills and capabilities to our business and even in these tough times, were able to use technology to recruit talent to OS.

About the Role

You will join a new business unit at the heart of OS, responsible for the delivery and evolution of our products and services across the public sector. Your role will be to support the Head of Government Customers and Management Information in the development, implementation and delivery of our business plans, processes and customer change initiatives so that we successfully execute against our key milestones and delight our customers and stakeholders.

Your role will also be critical to helping unlock our wider ambitions to develop our business further with government, ensuring that we are engaged and maximising our opportunities through effective pipeline management, and supporting the development of new initiatives where required.  

What were looking for:

We are looking for an experienced business manager that is customer focused and keen to take on and shape this new role to ensure the National Mapping Services business unit is successful. We need you to have a proven track record as a business manager or other relevant role and/or BSc/Ba in Business Management or relevant field. Youll be confident preparing and presenting written collateral and in bringing together and leading virtual teams to deliver outcomes whilst managing stakeholder relationships also.

We need a business manager that can demonstrate their track record against the following essential criteria and competencies in their application:

Thorough understanding of business processes and executing business strategies, operating plans and procedures to drive business performance and efficiency.

Coordination progress against agreed metrics and milestones including financial goals to ensure business sustainability and growth.

Production of materials to support presentations at corporate boards, regular business updates and internal cross-business initiatives.

Delivering change to achieve customer satisfaction through championing improvements driven by customer insight and complaints.

Strong business and financial acumen and good understanding of managing and monitoring business performance and metrics.

Excellent organisational and relationship management skills.

Outstanding communication and interpersonal abilities.

Highly organised and detail oriented while not losing sight of the bigger picture.

Collaborative with a positive attitude and motivated by delighting customers.

Experience in public sector contract management is desirable.

The Rewards

We want you to love what you do. Thats why our benefits package rewards a job well done. Well give you: 

Salary £41,650 to £46,550

Performance related bonus

Competitive pension

37 hour working week (with flexible working options)

25 days annual leave - (30 days after five years) bank holidays and an extra 3 over Christmas

Plus a suite of excellent additional benefits

Were always happy to hear from you, so dont forget to follow us on Twitter, LinkedIn or find us on Facebook.

Location: This role will be based at our state of the art Headquarters in Southampton.

Closing date: 12 July 2020

Ordnance Survey is committed to making inclusion an everyday reality and promoting a diverse workforce. We aim to provide an environment that supports and encourages equality and collaborative learning. We have active employee networks for Womens development, LGBT+, Disability and an Autism ambassador on site.

We are looking for talented and experienced individuals from a range of backgrounds and welcome applications from women, those returning to the workforce after a break and/or those with a disability or on the autistic spectrum, where your technical abilities are sought after and valued.

Each individual at OS brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team builds more innovative products, provides a better service to our customers, and helps us all grow and learn as individuals.

Check out our careers video below and hear from OS employees about what life is like to work here!

If you have any questions or queries please contact careers@os.co.uk.