Customer Aspirations and Skills Advisor

Customer Aspirations and Skills Advisor

This is a national role and the location is negotiable.  Regular travel to Newcastle is expected.

Part time (30 hours per week), Permanent

Salary circa £30,000 pro rata negotiable based on skills and experience plus brilliant benefits!

Delivering on our Customer Promise. Thats when it hits home.

At Home Group its critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe well engage with you digitally where possible. 

Our newly formed Customer Engagement team are the DNA of Home Group. We make sure we deliver the services are customers want and need to meet their aspirations.

We have fabulous opportunity for you to join our awesome (and growing) Customer Engagement Team. Youll take engagement to the next level by coordinating opportunities for our customers to work towards their future aspirations in relation to apprenticeships, volunteering and employability.

Youll be responsible for developing a programme of skills development for our customers. Youll work closely with our engagement team to identify local opportunities and other stakeholders to enable partnership working.

Quote

€œGetting involved at Home Group is the best thing I ever did. It gives me something to do, use my mind and helps me feels valued€

About our team

Youll be working alongside our fabulous team who are super passionate about ensuring our customers are involved in designing and scrutinising every aspect of our business. To us were not just a team were a work family. Our manager is Claire Blacka and shes worked at Home Group for nearly 16 years. There are 6 of us in the team and we dont just love to support our customers, were there for each other too!

Where youll work 

Youll work across the whole of England and in Scotland too. The great news is that you will have the flexibility of working either from home or in one of our local offices and well give you the technology and kit to make that easy.

Working hours

Its the teams unwritten rule that you attend the important appointments in life, be it your childs school play, your partners graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!

About you

You have extensive experience of managing performance and know how to motivate and lead your team. You have experience of delivering Information, Advice and Guidance (IAG) to customers to support their skills development.

You use your strong negotiating and influencing skills to motivate our customers and stakeholders, helping them to reach their aspirations.

Its mega important that youve got a passion for delivering outstanding programmes of work, and have the ability to lead employment and training initiatives. Youre able to identify and share best practice which drives improvements and aligns to Home Groups national targets.

You also have a proactive approach to resolving operational and people-related issues, thinking through and finding solutions to complex issues.

You develop strong external networks with training agencies, careers service, other employers etc as well as with internal stakeholders including senior management.

Our customers have told us that they expect you to be passionate about your job, enjoy working with people from all walks of life and have a great sense of humour.

Here at Home Group we have invested heavily in our future and use current and up to date equipment and software. Youll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)

It would be amazing if you have worked in this type of environment before, however its your €œcan do€ positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

It would be great if you had the right certificates, however we appreciate that you might have the some great transferrable skills and the desire to work towards getting certified. Amongst some of the skills we are looking for are a qualification in IAG.

As this is a national role, youll need to travel around to spend time with your customers. You could do this role using public transport, or if you drive and have access to a car that would also be amazing! (we pay your expenses to cover this use!)

Youll have the chance to shape your own diary. However youll likely spend around 2/3 days or so per week on the road, and working from an agreed base the rest of the time. 

When you join, youll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you dont have a transferrable one.

Want to know more?

If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Customer Aspirations and Skills Advisor Job Description, and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!

To apply

Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.

Youre unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!