Client Services Manager

Client Services Manager

Mercury House, Durham

Permanent, Full Time (37.5 hpw)

Salary of £20,000 to £21,800 pa, plus brilliant benefits

On call shift payment of £14.30 per session

Delivering support with a difference. Thats when it hits home.

At Home Group its critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe well engage with you digitally where possible. 

We have a fabulous opportunity for you to join our awesome Central Resource Team. You will have a genuine passion to lead our service in providing resource support across the Teesside, Durham and Sunderland area. 

Youll have overall responsibility for supporting the management of the Central Resource Team a team of 12 Support colleagues, backfilling annual leave in all services across the area. The Central Resource team also coordinate and manage over 40 bank colleagues, working flexibly across all services to ensure they are always staffed and providing an excellent service.

Youll also be responsible for monitoring the service performance against set targets and ensure that the service continues to contribute to cost saving efficiencies for the wider business. 

About our teams

You will join the wider TDS management team and have support from our Senior Client Services Manager, Lindsay Hutchinson who has worked for Home Group for over 11 years. 

Working hours

Here at Home Group we work flexibly, and the focus is on getting the job done and that means trusting each other.

A bit about you

Your strengths will lie in people management and motivation, bringing colleagues together to share information and best practice. Youll maintain strong professional relationships with your peers and their teams as well as external stakeholders such as our agency partners.

To make sure you are a success in the role, its important that you have experience in managing people, recruitment and data analysis skills.

Well be impressed with your passion for changing culture and recruiting right, as well as your focus on quality, efficiency and your ability to develop service provision in new and innovative ways. 

Youll be able to respond quickly to resourcing requests which will include the coordination of colleague rotas and linking in with our agency partners to ensure these are fulfilled appropriately and within timescales. 

Its also important that you have excellent communication skills, IT skills and strong analytical skills too.

It would be amazing if you have worked in a resourcing environment before, however its your €œcan do€ positive attitude and enthusiasm that are critical to make this role a success.  

When you join, youll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you dont have a transferrable one.

Want to know more?

If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Client Services Manager job description, and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!

To apply

Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.

Youre unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!