Customer Contact Representative

Resource Management


Job Description

Customer Contact Representative

Salary: £18000 up to £21500 (dependent on experience) + monthly performance related bonuses of up to £600

Location: Salford Quays

Hoist Finance is a trusted debt restructuring partner to international banks and financial institutions. We are specialised in serving banks in handling non-performing loans, and supporting individuals in becoming debt free. Through expertise and rigorous compliance we earn the banks' trust. Through respect, honesty and fairness we earn the trust of our customers.

We have a fantastic opportunity for Customer Contact Representative to join the expanding team based in Salford Quays.

A background in debt management, negotiation or collections would be ideal, but we are also keen to hear from those who are looking for an exciting new career. This role would suit driven individuals who have a passion for reaching and exceeding targets that you will be rewarded for.

The purpose of the role is to enable customers to reach a better financial position in respect of their debts. You will make outbound calls and deal with inbound enquiries, negotiating realistic and affordable payment arrangements on outstanding debts for a wide range of customers - always ensuring that vulnerable and financially distress customers are supported through the process.

We need people who want to do the right thing for the customer - but who also want to meet the objectives of the organisation. Maybe you've worked in a customer care role previously or you understand the burden of financial difficulties though personal experience.

You will enjoy learning as this role requires you to take on a lot of information, no day is the same and you will be constantly learning new techniques, policies or procedures through your career with this organisation.

Hours - 37.5 hours per week. Shift pattern between 8am - 8.30pm + one in three Saturday's 9am - 2pm

Monthly Prizes of Apple Watches, Tablets, Cameras, Weekends away and many more

Sociable culture in a thriving environment, subsidised restaurant on-site

Employee engagement platform - Full of discounts, free mobile phone insurance, free coffee and half price cinema tickets.

Half yearly parties for the whole company to come together to celebrate our successes

If this sounds like the right role for you we would be keen to discuss this opportunity with you in more detail and give you the best chance of securing this exciting new role with a growing business. This role is working for Robinson Way, who is a subsidiary of Hoist Finance.

To be considered for this role please click 'apply' below, or for more information please contact (see below)


  • Location : Manchester
  • Reference : JS-HOIST000054/318594790
  • Salary: From 18000.00. uopto 21500.00. Paid Annual.
  • Closing Date:
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