Referral Worker

Home Group

Location: Birmingham
Salary: £18,200 pa
Closing Date: 15 June 2020
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All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.

Job Description

Referral Worker
Birmingham, West Midlands
Permanent, Part Time (18.75 hpw)
Salary £18,200 to £18,450 pa rising to £19,200 through length of service pro rata
 
Empowering customers to live rewarding and happy lives. Thats when it hits home.
 
At Home Group its critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe well engage with you digitally where possible. 
 
We have a fantastic opportunity for a brilliant Referral Worker like you to join our fab and supportive team. Our Good Rated CQC registered service provides support to our brilliant customers who have a mental health diagnosis.  Aviary House provides accommodation for individuals with a mental health diagnosis aged 18+ years old who require care within an accommodation support setting.  The property consists of 28 self-contained flats, four of which are respite flats for customers stepping up from the community or stepping down from hospital who are in crisis.
 
Youll help our customers identify their aspirations, and work with them to create plans that help them achieve these. You also help your colleagues to deliver on the plans youve created to achieve excellence. Our aim is to support our customers to live their day-to-day lives as independently as possible.
 
The team will tell you that no two days are ever the same because everything we do is €œperson centred€ around our customers. You might help with personal care (like bathing and issuing medication) in the morning and supporting them to attend medical appointments, shopping and trips out in the afternoon. As we work in a person-centred way, with our customers at the heart of every decision we make, your day will be based around the individual support plans making each day as unique as our customers.  Like our team, we are sure youll find the role ever so rewarding.
 
About our team
Our team describe themselves as really friendly and approachable. In fact when new members have joined us, its been said that they felt welcomed from day one! You really want to join a team that is as fab and team spirited as ours!
 
Were also super passionate about supporting customers and celebrating their achievements. To us were not just a team were a work family. Our registered manager is Deborah Duggan who is caring and compassionate with a wealth of clinical experience and great sense of humour.  There are 21 of us in the team and we dont just love to support our customers, were there for each other too! The team consists of Supported Living Workers, an Activity Worker, Supported Living Coordinators, a Senior Client Service Manager and the Registered Manager.
 
Working hours
Youll work on a rota basis between the hours of 09:00 17:00 completing contracted hours during weekdays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!
 
About you
Youre passionate and motivated to provide the highest quality of customer service to our customers, referrers, commissioners and colleagues. Youll impress us with your ability to work on your own initiative as well as working collaboratively with colleagues, customers and other agencies. Youll be great at administration and be a whiz on Microsoft Office and Excel and Information Management systems. Youll also have an eye for detail and be passionate about providing positive outcomes for our customers!
 
Youll be responsible for taking and processing referrals into our services from self-referrals and referring agencies, signposting to other agencies if they do not meet our eligibility criteria. You will be processing referrals through our information management system such as assessment outcomes and customer data and youll be working with our local Client Service Managers.
 
To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) Youll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system which means that you dont have to be in the office as you can complete support plans on the go. 
 
It would be amazing if you have worked in this type of environment before, however its your €œcan do€ positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
 
When you join, youll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you dont have a transferrable one.
 
Want to know more?
If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Referral Coordinator Job description, and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!
 
To apply
Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.
 
Youre unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

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