Hospitality Manager - Wembley Stadium

Overview:

Delaware North UK is hiring casual Hospitality Managers at the iconic Wembley Stadium in London. In this electric environment, there are always opportunities to thrive; you will be managing teams and operational strategy, providing exceptional leadership and inspiring collaboration in team members to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding dining experiences for our guests, so if you share our vision for operational excellence and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. There is never a dull moment under the arch, so if you want to go to Wembley Stadium, and get paid for it, join our valued team in this fantastic atmosphere and kick off your new career if you are:

• A strong, composed leader
• Able to work collaboratively with a dedicated team
• Passionate in maintaining excellence in guest experience
• A strategic thinker, continuously prioritising multiple operation tasks

What's in it for me?:

At Delaware North UK, you'll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We're looking to create the future of hospitality, so if you're ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you'll receive:

• Competitive weekly pay between £18.50 - £22 / hour
• Flexible hours, choosing part-time shifts that suit your lifestyle
• Experience in an exciting workplace hosting major international sporting events and concerts, including UEFA Champions League Final, Taylor Swift, Green Day, AEW, FA Cup Competition, and more in 2024, with opportunities to also work in electric atmospheres at London Stadium and Emirates Stadium

There is plenty of summer excitement this season, and with amazing opportunities to thrive in our team, creating exceptional guest experiences, you can earn new fans in our guests every day. With remaining sporting seasons coming our way, we're thrilled to fill the stadium with dedicated fans and team members on game day. Hosting tournaments that include seeing top premier football clubs competing for prestigious pieces of silverware, at this venue that needs little introduction, we cannot wait to host pinnacle matches of these events!

Help us delight the world by applying today.

Responsibilities:

• Demonstrate leadership to teams, directing and developing a strong frontline of team members and supervisors, promoting service excellence

• Elevate the guest experience, delivering top-tier service and satisfaction

• Lead the efficient handling of transactions

• Effectively manage operation excellence, including inventory, staffing, and performance metrics

• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence

Qualifications:

• Experience managing and leading large hospitality teams

• Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments

Physical Requirements:

• Capacity to work evenings and weekends
• Beneficial if you are bilingual or multilingual

Hourly Maximum Rate: GBP £18.50/Hourly Work Location:

Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England's National Football Teams. As the UK's most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world's most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests.

From the Lionesses making history in 2022, winning the UEFA Women's Euros with a record crowd of 87,192 guests for their first European title, to world-class concerts from Adele, Coldplay, Ed Seeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best!