Housing Manager
Permanent, Full-time 37.5 hpw
Base dependent upon applicants home location.
Salary from £22,500 to £35,200 (band max) dependent on skills and experience
Plus brilliant benefits!
Empowering to live rewarding and happy lives. Thats when it hits home!
At Home Group its critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe well engage with you digitally where possible.
We have a fabulous opportunity for you to join our really awesome team as a Housing Manager. Your role in a nutshell is to make our customers happy! Its not just about providing our customers with a home, its about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky that we make it easier for them to deal with.
Yes, we collect rent, chase arrears, fill voids, deal with ASB and manage our estates so that they are places our customers feel safe in and are proud to be part of. Its also about working closely with other colleagues to help our customers when they need support and to help them to live their best lives!
Customer Quote
On a recent assessment our customers said, I love my home., I am really happy here. and I feel safe.
About our team
To us were not just a team were a work family. Our managers are Karen, Diane, Jacqui and Zoe. There are 4 other Housing Managers and 4 Housing assistants. Our Midlands area begins in Derbyshire and ends in High Wycombe and between us we have loads of skills, knowledge and experience to be able to support you in your role, and, to be honest we are a lovely bunch and we make people feel very welcome so you can fit right in!
You will have the flexibility of working either from home or in one of our local offices. The great news is that well give you a mobile working kit to make that easy so you will need to be relatively tech savvy.
Working hours
As a team were critical to supporting our customers. The working week will be 9 to 5:30 Monday to Friday. The good news is that you will have a degree of flexibility, as its the teams unwritten rule that you attend the important appointments in life. So whether its your childs school play, your partners graduation, or to get your new fridge delivered well work with you in what matters. Our focus is on getting the job done, not your working hours!
About you
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise. You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and a passion for providing high levels of customer satisfaction.
You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, neighbour disputes and ASB, lettings and other related tasks. You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues to ensure customers are able to access a range of services to support them.
It would be amazing if you have worked in this type of environment before, however its your can do positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
As this is a Mobile working and community based role, you need to be able to drive, as well as having access to a car insured for business purposes. Dont worry, well pay you expenses to cover this use!
When you join, youll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you dont have a transferrable one.
Want to know more?
If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! Youll be able to download the Housing Manager Job description, and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!
To apply
Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.
Youre unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work
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