Financial Inclusion Partner

Home Group

Location: Greater London
Salary: £25,000
Closing Date: 16 April 2020
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All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.

Job Description

Financial Inclusion Partner
Location Across London and South East
Permanent, Full Time 37.5 hpw
Salary from £25,000 to £35,000 dependent on skills and experience.
Plus brilliant benefits!
 
Providing top notch advice and support to our customers to empower them towards financial independence. Thats when it hits home!
 
We have a fabulous opportunity for you to join our awesome and growing team in this sparkly new role of Financial Inclusion Partner.
 
At Home Group its critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe well engage with you digitally where possible. 
 
You will be joining a team of Housing Managers and a Community Housing Assistant who work across London and South East to manage our rented housing stock. The team deal with all areas of housing management including estate management, antisocial behaviour, new tenancy signups, mutual exchanges and income collection.
 
We are seeking a new colleague to join us who has experience of working with customers who are in debt in order to offer support to our residents who are struggling to manage their finances and risk homelessness due to their debt with us. We are especially keen to receive applications from people who have experience of using preventative and education based methods to work with at risk households.
 
Youll be passionate about Customer Service, and an advocate on welfare rights. Youll provide top notch advice and support to our customers to empower them towards financial independence.
 
Youll have a great understanding of welfare benefits and rights, and be up to date on recent reforms as well as knowledge on the DWP and local authority processes. Also youll be our go to person on local and national charities, and funding options available. Youll be a natural problem solver and be able to relate to people from all backgrounds, and be passionate to build our customers confidence in their finances.
 
We need our new colleague to be confident with creating debt management and budgeting plans, experience of arrears monitoring and collection processes and confidence to work in customer`s homes and engage with vulnerable and hard to reach individuals. You will work alongside Housing Managers to evidence that support is being offered to households with arrears. Ultimately, we need to see a reduction in debt but we want to make sure that our customers have the right support and information to do so. 
 
What makes us No. 7 in the UKs Best Super Large Great Places to Work , 5th Best Place in the UK for Great Places for Women to Work, 17th in the Stonewall Top 100 and  Investors in People Gold Standard€¦.? Its our brilliant people and culture!
 
Quote
Speaking to a customer at a recent rent visits they said thank you so much for helping me to work out my outgoings and organise a payment plan, I feel so much more in control.
 
About our team
Youll be working alongside our team who are super passionate about delivering on our Customer Promise to our customers in the region.  To us were not just a team were a work family.   We dont just love to support our customers, were there for each other too!
The team is managed by Mandeep Bhogil who loves Keeping Fit and 3 fabulous Housing Managers who have a wealth of experience working for Home Group as well as our shiny new Community Housing Assistant so you can learn about Home Group together. 
 
Where youll work -
Youll work across the London and South East region, which includes all of London and then Kent, Surrey, Sussex and over into a bit of Hampshire. The great news is that you will have the flexibility of working either from home or in one of our local offices and well give you the technology and kit to make that easy. We dont want you to spend all your time in the car though, so you will have control over your own diary to plan your day effectively.
 
Working hours
Its the teams unwritten rule that you attend the important appointments in life, be it your childs school play, your partners graduation, or to get your new fridge delivered. Our focus is on getting the job done, not your working hours! We would expect your main hours to be worked Monday Friday but occasional evening and weekend work will be needed sometimes so that you can meet up with our customers who are at work themselves. 
 
Here at Home Group we have invested heavily in our future and use current and up to date equipment. Youll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)
 
Its important to us that you have worked in a similar environment before and have experience of income collection and rent arrears processes used within housing services. It would also be great if you have delivered 1:1 support and coaching to individuals with debt issues and have a good understanding of the options available to them. Dont worry, we wont drop you in the deep end, well help to you understand how things work at Home Group!
 
It would be great if you had the some qualifications in financial advice, however we appreciate that you might have the some great transferrable skills so were more interested in your experience than certificates!
 
As this is a community based role, you need to be able to drive, as well as having access to a car insured for business purposes. Dont worry, well pay you expenses to cover this use!
 
Youll have the chance to shape your own diary. However youll likely spend around 3-4 days or so per week on the road, and working from our Harrow estate office the rest of the time.
 
When you join, youll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you dont have a transferrable one.
 
Want to know more?
If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Financial Inclusion Partner Job Description, and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!
 
To apply
Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.
 
Youre unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

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