Customer Service Advisors x 5

Your new company
My client, a leading manufacturing business based in Bootle, is seeking a team of professional Customer Service Advisors to join their business on a permanent basis.
The organisation produce some of the UK's most well-known products and pride themselves on their brand and reputation.

Your new role
Working from large offices based in Bootle, you will be joining a brand-new team specially required to provide exceptional customer service experience to the organisation's list of clients.
The position is being offered full time, working 5 days out of 7 - with a working shift pattern. The organisation are offering a hybrid model working from the office, 2 days per week.
There is a 12-week training programme in place. While training is being completed, you will be required to work fully from the office.
You will be responsible for providing all customer service and order processing across multiple channels within the business.
Some of your duties will include but not limited to
Process customer orders via telephone and electronically
Updating systems
Supporting the department manager, team leaders, and the supply chain team
Dealing with any queries / complaints in a professional and timely manner
Analysing data
Take ownership for any excalations

What you'll need to succeed
Passion for providing first class customer service
Used to working in a fast-paced, ever-changing environment
Strong communication skills, both written and verbal
Proficient knowledge of the Microsoft suite
Strong team ethic

What you'll get in return

Working for a supportive and friendly team
Free parking
Progression opportunities
Hybrid model

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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