WORK PERMIT:
All applicants must be based in the UK and confirm that they are
able to prove their eligibility to work in the UK.
Job Description
Who is Lloyds Banking Group?
We're the UK’s largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper. We’re innovating products that help transform customer journeys – making millions of people’s lives simpler and better, all over the country, every single day. There’s never been a better time to be part of change – help us reinvent the boundaries of banking, and we’ll invest in your continued development, so you can shape your future career. We're committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.
About Human Centred Design (HCD) at Lloyds
You'll join the HCD team, which is a new team of over 200 designers and researchers across the group. HCD is formed of 9 different guilds, from interaction design to storytellers and design researchers. In joining us you'll be a member of an excellent community of designers, that fosters compassion, connection, courage, craft & clarity.
As Design Researcher, you'll conduct research to explore customer needs, perceptions and behaviours towards Lloyds Banking Group products & services using various methods (e.g. depth interviews, focus groups, ethnographic research, heuristic evaluations and reviews, surveys, diary studies and A/B testing). Additionally, you’ll prepare for research projects (research plan, recruitment briefs, discussion guides); ensure research goals and outputs are well defined and easily understood by colleagues; maintain close relationships with core design teams; and implement the best methods (checklists, participant recruitment) & compliance with GDPR and MRS code of conduct to safeguard customers.
The ideal experience, skills and background:
* Be confident in defining which research methodology is most appropriate, depending on the research question, timelines and budget * Able to identify the underlying customer problem or need; analyse and think critically about research outputs & insights * Advocate effectually for the customer in conversations with your team and senior colleagues * Develop and communicate research plans and meet deadlines through strong planning and organisational skills * Use design thinking principles to define better problems & creative solutions and efficiently communicate with partners of different background & levels to get consensus
You’ll also work autonomously and in larger teams, ideally with experience of a fast-paced agile work culture.
We’ll help you become the best designer you can be in an encouraging environment where you can learn, grow & develop. We also offer the flexibility to take your career in any direction you want.
The minimum requirements we’re looking for in this role:
* Demonstrate consistent experience of and being able to efficiently advocate for conducting customer research, and crafting and communicating an entire research programme for your area/team to senior colleagues * You must show significant experience in quantitative and qualitative research, with an ability to plan and run usability tests, click test, card sorting exercises, focus groups and in-depth interviews * A strong background in Design Research, Service Design, Ethnography, HCI, cognitive psychology or related fields
We encourage applicants with experience from various industry sectors. We’re keen on someone that will be an active member of the Design community to share knowledge and improve design methods!
In return, you can expect to make impact by:
* Speaking up for what's right for customers; and promoting discussions in the team about good design, challenge and offer new solutions * Communicating design decisions clearly, ensuring that design recommendations are based on customer insights and contributing to achieving common team goals
At LBG, we’re invested in your continual development. That’s why we’ve fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.
In addition to a competitive salary we’ll also provide:
* A variable discretionary annual group performance bonus * A 4% flex cash pot to spend on benefits (or take as cash) * A generous employer pension contribution up to 13% * 30 days holiday entitlement plus bank holidays * Private medical health cover, Share schemes and access to Staff discounts
Sound like your ideal next workplace? If you have the skills, we're after and playing a key role in our digital transformation appeals then we'd love to hear from you!
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