Unified Communication and Conferencing Technical Specialist
Lloyds Banking Group
Ebinburgh – Sighthill North, EH11 4DT
Salary & Benefits: £36,405 to £40,450 base salary, plus annual personal
bonus, 13% employer pension contribution, 4% flexible cash pot, private
medical insurance, 28 days holiday plus bank holidays. We also offer
flexible working hours and agile working practices. Working for Lloyds is
great!
What will the role entail?
You be part of a team that is leading on the installation, configuration and
maintenance of Lync, Teams, Audio/Video Conferencing and Broadcast services
in line with our standards and policies to agreed service levels. You will
also help in the enablement of Interoperability solutions between Cisco and
Microsoft Audio/Video conferencing system and also between MS Lync and
Teams.
You'll provide ongoing technical support (including incident and problem
resolution) for systems and processes in the Office 365 tenant. Part of the
role will also be to provide technical and procedural advice to business
customers on how to get the best from our new product set.
We get involved in project work and you'd carry out technical activities to
support project delivery, service improvements and change related to ongoing
maintenance of the platforms.
It'll be a hands-on role - working hand in glove with many different teams
and suppliers including security and networks colleagues plus others you'll
need to craft the relationships with in order to enable an end-to-end
service.
So what are we looking for in you?
We like to see people who come from diverse industry backgrounds but need to
see the following knowledge & technical skills:
* Subject matter expertise in Lync/Teams and associated technologies and
services surrounding audio/video/broadcast services.
* A good level of understanding of how interoperability solutions between
Lync->Teams work and how Cisco and Microsoft audio/video solutions can work
together.
* A good level of understanding O365 tenants and products are managed.
Knowledge of data infrastructure and data security.
* Good working knowledge of the technical operational processes used to
deploy and change the technical infrastructure. The ability to resolve
service issues and identify their root causes.
In terms of non-technical skills you will need to have good interpersonal
and communication skills plus we like to see a collaborative approach to
work, while being able to also independently if required.
Who are Lloyds Banking Group?
As the UK's largest retail, commercial and Digital bank, we've a big
responsibility to support the UK economy and help it prosper.
We're in the middle of a £3bn, transformation program - putting
unprecedented levels of investment into our platforms, people and data
capabilities to build the bank of the future.
As part of this transformation we are moving to a mixed cloud model
incorporating platforms such as Office 365 and, with it, Teams, Streams,
Planner, To Do, etc. Our goal is to migrate to Office 365 from on-premise
platforms hosting.
To achieve this we're hoping to attract a Communication and Conferencing
technical specialist to focus on its underlying configuration and cloud
platform.
What support will I be given to help my career grow?
We'll give you a set up benefiting from funding aligned to our data
transformation aspirations in a new role where you can truly leave a legacy.
We'll ensure you're stretched and able to develop whilst also benefiting
from an environment that can support elements of agile working and champions
both diversity and equal opportunity.
As a multi-brand, multi-channel business, we have the scale and breadth to
provide you with a diverse range of training and development opportunities,
helping you achieve a rewarding and fulfilling career. Join us and be part
of an inclusive, values-based culture focused on making a difference.
So if this sounds like your ideal next move and you've the skills we're
needing then get in touch, we'd love to hear from you...
Together we make it possible.
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