Income Assistant

Income Assistant 

Newcastle, Tyne and Wear

Full Time, Fixed term 12 months

Salary £17,600 to £19,450 pa

Plus brilliant benefits!

Making every penny count. Thats when it hits home

We have a fabulous opportunity for you to join our brilliant Income Management Team, where we ensure all charges on our customer accounts are correct and all money received is allocated accurately and timely. With £350 million turnover and 55,000 houses that is a lot of checking and processing, but we are up to the challenge and hope you are too.

We are based at our head office in Gosforth, but are always in contact with our colleagues and local authorities around the country.

About our team

There are 25 of us in the team and we dont just love to support our customers, were there for each other too! To us we are not just a team, we are a €œwork family€. Our manager is Nikki who has been with Home Group for 14 years and has plenty of experience. She always has a smile and loves good food and a nice glass of wine.

Its a really exciting time to join Home Group.  We are currently undergoing a significant period of growth and change that will enable us to build more homes, independence and aspirations. The Income Management team is at the heart of our ambition to be market leaders in New Models of Care, build 10,000 new homes and significantly increase our digital capability.

Working hours

Its the teams unwritten rule that you attend the important appointments in life, be it your childs school play, your partners graduation, or to get your new fridge delivered. You can choose to fit these around your working day or use

your flexi to take the time off. Our focus is on getting the job done, not your working hours!

About you

As an Income Assistant you will be responsible for delivering a first class, efficient, customer focused and responsive Income Management service. You will ensure the rents and charges are calculated and applied correctly to customer accounts.

It is important to us that you have standard skills in Microsoft Office including Excel and have a passion for numbers. Youll impress us with your ability to prioritise your workload and work under pressure to meet deadlines.

Here at Home Group we have invested heavily in our future and use current and up to date equipment. Youll be issued with the latest kit, which could include a Surface Pro and a mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)

It would be amazing if you have worked in social housing rent setting environment before, however its your €œcan do€ positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here! Dont worry, we wont drop you in the deep end, well help you to understand how things work at Home Group!

Want to know more?

If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! Youll be able to download the Income Assistant job description  and to find out all about Home Group on this page. Weve also got these brilliant videos that show you all about working at Home Group and we know youll want to find out more about our award winning benefits and rewards package!

To Apply

Just upload your CV and really importantly, your covering letter (dont forget to attach this, as we really want to know more about you!) Weve also got some great templates to help you (if you need them)

Youre unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!