On Call Customer Service Assistant

Location: Newbury
Salary: £18200 - £18410 per annum
Closing Date: 20 February 2020
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WORK PERMIT:
All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.

Job Description

▪ Reviews, verifies and enters data into standard branch systems,
following bank procedures relating to the handling and documentation of
transactions at the counter (e.g. acceptance of deposits, encashment of
cheques, collection and return of cash to safe, etc.).
▪ Interacts courteously to maintain a positive client experience.
▪ Works within current standard compliance processes, systems, and
procedures, and reports simple non-compliance issues.
▪ Carries out simple customer needs support tasks and assists others
by following defined procedures.
▪ Carries out standard customer service activities and responds to a
range of customer enquiries whilst following established practices and
procedures.
▪ Accepts changes at work.
▪ Works according to an assigned schedule.

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