Support Coordinator

Support Coordinator

Ipswich, Suffolk

Permanent, Full time (37.5 hpw)

Salary £18,100 to £19,450 pa rising to £23,500 through length of service [pro rata]

Plus brilliant benefits!

Empowering customers to live rewarding and happy lives. Thats when it hits home.

We have a fabulous opportunity for you to join our awesome team. We support our brilliant customers with their housing related needs. We provide support sessions to our customers in the community at a drop-in within the Ipswich area and where necessary we can visit them in their homes. 

We help our customers by supporting them to secure or maintain a tenancy, support with rent arrears, council tax and utility debts. Applying for benefits and signposting to specialist money advisors. We also provide support and advice to access private rented housing or supported housing/hostels.

Customer quote

€œThank you for your support and understanding. I love my new home and wish I had been put in touch with you earlier. €œ

About our team

Youll be working alongside our fabulous team, who are super passionate about supporting customers to reach their goals and celebrate their achievements.  To work within our team you must have a good sense of humour and like cake. Our team consists of our Senior Client Service Manager Michelle, who has over 20 years experience of working across a variety of homeless and community based services supporting vulnerable customers with their housing needs. The team also has a Referral Co-ordinator and 5 Support Co-ordinators providing support in West Suffolk and the Ipswich area.

Working hours

37.5 hours per week, Monday Friday 9am 5pm

About you

Youre passionate and motivated to help vulnerable people make positive and lasting changes to their lives. Youll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. 

Youll help change our customers lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews. Youll create bespoke and personalised support plans with and for your customers.  Each plan will look to meet our customers individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements.

We empower our customers to develop the independent living skills they need, to successfully move on. Together well make a difference! To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) Youll be given the latest IT kit, which could include a Surface Pro tablet and a smart phone, supported by our new online integrated IT system, which means that you dont have to be in the office as you can complete support plans on the go. If youre not the biggest fan of technology, thats not a problem to us.

You do need to know that we are quite a high tech company and most of our application process and mandatory learning are online. However were glad to support you, if you need help. Ideally it would be amazing if you have working knowledge of the benefits system and housing, however its your €œcan do€ positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here! As this is a community based role, you need to be able to drive, as well as have access to a car insured for business purposes. Dont worry, well pay you expenses to cover this use!

When you join, youll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you dont have a transferrable one.

Want to know more?

If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Support Coordinator job description, and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!

To apply

Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.

Youre unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work