Community Housing Assistant

Community Housing Assistant

Working across East Sussex and parts of Kent 

Permanent, Full Time (37.5 hpw)

Salary from £17,600 up to £25,000 dependent on skills and experience

Plus brilliant benefits!

Empowering to live rewarding and happy lives. Thats when it hits home

We have a fabulous opportunity for you to join our really awesome team in our sparkly new role of Community Housing Assistant. Your role in a nutshell, is to make our customers happy! Its not just about providing our customers with a home, its about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.

Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But its so much more than that. Its also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives! 

About our team

We are a friendly and dedicated team operating across the South East and our top priority is to ensure our customers receive a brilliant service.  We have a wealth of experience which will enable us to ensure you are well supported in your role. We work hard but have fun too and we are looking forward to sharing our skills and knowledge with you!

To us were not just a team were a work family.

Our team comprises three experienced Housing Managers with over 30 years combined experience with Home Group.  Martin is the Operations Manager who is still the newbie in the team after 2 years, and when he isnt working he is usually chasing after twin toddlers, or recovering from chasing them!  Although we work as a mobile team we are very close knit and supportive of one another. We dont just love to support our customers, were there for each other too!

Where you will work

Youll be based from home, as a mobile worker covering East Sussex and Kent, with travel to Tunbridge Wells, Maidstone, Hailsham and Eastbourne some of our main sites among others. You will have the flexibility of working mainly from home, across our local offices and in the community. The great news is that well give you the kit to make that easy. 

Working hours

As a team were critical to supporting our customers, therefore flexibility is key. You will be proactive and accountable for managing your own diary which may include the occasional evening or weekend. The good news is its the teams unwritten rule that you attend the important appointments in life. So whether its your childs school play, your partners graduation, or to get your new fridge delivered well work with you in what matters. Our focus is on getting the job done, not your working hours!

About you

You'll be passionate about delivering excellent customer service and have a genuine desire to help your customers.  You will work collaboratively with colleagues in your region, external partners as well as our Customer Service Centre colleagues, and our Housing Managers. Youll use your creative spark and keen eye for detail to ensure our properties and environments are safe secure and well managed, supporting our communities to thrive. Naturally empathetic, you can build rapport quickly and have a sound understanding of maintaining confidentiality and professional boundaries. It will also be brilliant if you have an understanding of housing management, housing law and universal credit too! 

You will support our Housing Managers by carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will also work towards meeting challenging targets, and support our all-important routine safety and compliance checks and record them in a timely and accurate fashion, and signpost customers to our Customer Service Centre.

Here at Home Group we have invested heavily in our future and use current and up to date equipment. Youll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!) 

It would be amazing if you have worked in this type of environment before, however its your €œcan do€ positive attitude, passion for customer service and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

As this is a Mobile working and community based role, you need to be able to drive, as well as having access to a car insured for business purposes. Dont worry, well pay you expenses to cover this use!

When you join, youll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you dont have a transferrable one.

Want to know more?

If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! Youll be able to download the Community Housing Assistant job description, and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!

To apply

Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.

Youre unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!