Aftercare Coordinator

Aftercare Coordinator

Permanent, Full Time (37.5 hpw)

Starting salary £25,200 to £28,800 pa rising to £39,450 pa

Plus brilliant benefits.

Building the right homes in the right places for our customers.  Thats when it hits home.

We have a brilliant opportunity for you to join us as Aftercare Coordinator, where youll be ensuring a smooth and seamless aftercare service for all our customers following the purchase of their new home. This is a super exciting time to join us in our strategic priority to build the right homes in the right places for our customers.  

Youll be using your eye for detail to follow up on any defects orders reported by our Delivery and Sales teams or customers.  Youll be checking on progress to ensure satisfactory completion of defects and snags with contracting partners, monitor performance and updating relevant systems. Youll be supporting the team as sites approach completion to ensure smooth handover to our customers and contributing to positive satisfaction ratings for all our new homes.

Youll be reporting to Cheryl, our Aftercare Manager, working alongside Joanne who heads up the team. They are currently shaping new processes to support our customers following the purchase of their new home. The team love a good cuppa and catch up (especially when its not their turn to make the round!) and love sharing ideas on how to make our customer journey even more efficient!  

About you

With a creative spark, youll have a strong administrative background (preferably in housing, sales or a development environment) as well as a passion to provide the highest standard of customer service at all times. Youll really impress us with your ability to organise and prioritise multiple projects and influence stakeholders to drive performance.  If you have some previous experience in the management, sale or construction of high quality new homes this would be the cherry on the cake (or should we say the sold sign on the door).

Working flexibly

Its the teams unwritten rule that you attend the important appointments in life, be it your childs school play, your partners graduation, or to get your new fridge delivered. You can elect to fit these around your working day taking advantage of our agile ways of working. Our focus is on getting the job done, not your working hours!

Want to know more?

If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Aftercare Coordinator job description and weve also got some short films that show you what its like to work here.  We know youll also want to find out more about our award winning benefits and rewards package! 

To Apply

Just upload your CV and your covering letter via our website its as easy as that!.  Weve also got some great templates to help you (if you need them).

If you would prefer to have a chat about the role first, then contact us on our Home Group Facebook Careers page.

Youre unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!