Complaint Handler, Financial Services, Mortgages
To investigate and resolve project and performance related complaints relating to Mortgage Endowment Review ensuring customers are treated fairly and service levels are maintained.
Investigate and resolve Mortgage Endowment (ME) complaints, complying with all regulatory and procedural guidelines to ensure customers are treated fairly
Carry out 'what-if' analysis so that ME complaints are resolved and customers are compensated correctly and fairly
Comply with Customer Contact Strategy to ensure all customers are treated fairly & kept informed regarding the progress of their complaint
Candidates will ideally be FPC 1,2,3 or equivalent and have CF6 (mortgage advice) or equivalent