Planning Analyst - Contact Centre
Looking for a solid Planning Analyst who has Contact Centre experience to join a large call centre operation. Must have done a similar job in a Contact Centre in the past and have excellent Excel skills. The role is varied but essentially you will be monitoring all call data highlighting resourcing issues, trends, peaks and help the Contact Centre Manager resource and plan accordingly. Ideally you would have Data Analysis, Planning and Resource Management experience. The desk is circa 150 seats so someone who has exposure to that size and complexity would be ideal. This is a fairly new desk and the area will probably grow and it is fairly immature so it is a great time to join. Must have the ability to be Security cleared.
Please apply today for more details or call Mark.