Account Executive

Exciting Customer Account Representative role

Your new company
Are you passionate about using cutting-edge technology to revolutionise healthcare? Our leading medical device company is at the forefront of personalised medicine, developing innovative solutions that save lives. We're expanding our UK team and searching for a talented Clinical Customer Service Representative to join our dynamic team.In this crucial role, you'll act as a vital link between healthcare providers and testing laboratories, ensuring seamless clinical testing services. You'll play a key role in ensuring efficient and accurate testing for patients, ultimately contributing to better treatment decisions. Your responsibilities will include overseeing clinical test orders, tracking their progress, and addressing any enquiries from physicians. Your new role

Act as a liaison between healthcare providers and testing labs, ensuring seamless clinical testing services.

Oversee clinical test orders, track progress, and address physician enquiries.

Facilitate patient sample submissions and provide logistical support.

Build strong relationships with healthcare professionals and internal teams.

Contribute to continuous improvement of customer-facing processes and internal systems.

Assist with training and development of other Clinical Customer Service Representatives.

What you'll need to succeed

A minimum of a GCSE or A Level qualification (a Bachelor's degree in Life Sciences is a plus).

4+ years of experience in customer service, technical support, or a consultative role.

Proven ability to manage a diverse and demanding clientele.

Experience in a service organisation, preferably within a clinical testing environment.

Excellent communication and interpersonal skills to build strong relationships.

A track record of successfully resolving complex customer issues.

Strong organisational skills, meticulous attention to detail, and the ability to multi-task effectively.

A proactive and collaborative approach to ensuring a superior customer experience.

What you'll get in return

A competitive salary and benefits package.

The opportunity to be part of a groundbreaking company that's transforming healthcare.

A collaborative and exciting work environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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