Home Group

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Job Description

Housing Concierge
Various Locations throughout Tyneside and Northumberland
Fixed term for 12 months
Full Time 37.5 hours per week
Salary of £17600 pa
You also get to use our award winning benefits package

Enabling our customers to live safely. That’s when it hits home!
We have a fabulous opportunity for you to join our awesome team. We support our brilliant customers with complex support needs relating to mental health and wellbeing who have experienced difficulty securing or maintaining a tenancy. They live in dispersed properties in the community across Tyneside and Northumberland.

We help our customers by supporting them to live independently, focussing on developing skills to enable them to sustain a tenancy. Our service offers customers the opportunity to improve independence, enabling them to live successfully in the community and achieve their personal aspirations.

Customer quote
When I came to the service I felt very welcomed and comfortable. My property was lovely and I felt supported to set up benefits and I was able to discuss my needs privately with my worker.

About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us were not just a team we’re a ‘work family’. Our manager is Sarah, who has 12 years’ experience working in supportive roles in a variety of settings. There are 4 of us in the team at the moment and we don’t just love to support our customers, we’re there for each other too!  As this service is expanding, our team needs to as well. We look forward to welcoming all new members to our regular catch up coffee mornings in the local Starbucks!!!  You will be joining the fantastic Andrew, Nicky and Stuart (as well as other new team members) who are an enthusiastic bunch with a vast amount of experience and knowledge, ready to share and support you in your new role. 

Working hours
Ideally you will work Monday to Friday between 9 to 5, but we are open to considering flexible arrangements. We need you to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you! Just let us know what your needs are and you can chat them through with Sarah. 

Bank
Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.   

About you
As our Housing Concierge you'll play a really important role in supporting the smooth running of our service.  You'll get involved in lots of different activities which will include ensuring the service is compliant with all Health and Safety aspects, assisting with void turnarounds and responsible for monitoring repairs and maintenance logs.  As housing concierge you will also provide tenancy support in customer's homes, completing regular property checks and in some cases assisting with utility bills. 

You will be a single point of contact for lone working staff and will ensure the Lone working policy is adhered to.  You may be asked to provide support to colleagues attending customer addresses when double staff working is needed.
We would also like you to be involved in the referral and allocation process assisting with customer assessments and ensuring essential recording systems are updated.  To make sure that we keep our records straight, and customers safe, it's really important that you are technology savvy (or at the very least not a technophobe!)

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative. 

To make sure our customers are well supported, it’s important that you have worked in a Supported Accommodation environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

 If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for. 

What’s in it for you?
There’s lots!  Including: competitive salaries, 25 days paid holiday a year rising by 1 day per year up to 30 days, with the ability to purchase an extra 5 days, a contributory occupational money-purchase pension scheme with life assurance, salary sacrifice schemes including cycle, car, and technology vouchers, heavily discounted AA membership, gyms and savings on high street stores, holidays and restaurants amongst many others.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Concierge job description, and learn all about us on the about Home Group pages.  We’ve also got these brilliant videos that show you all about working at Home Group!

To Apply
Just upload your CV and really importantly, your covering letter (don’t forget to attach this, as we really want to know more about you!) We’ve also got some great templates to help you (if you need them).

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

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