Customer Service Centre Advisor (Level 2)
Full Time (37.5 hpw)
Salary £17,500 to £23,500 per annum
Want to join the UKâs number 1 contact centre team?
As the UK National Contact Centre Team of the Year and winners of the North East Contact Centre of the Year we are so proud of our fabulous Customer Service Centre in Newcastle. We are always looking for ways to be even better. So what next for us? Well, to build on our success we are embarking on an exciting period, broadening the ways we interact with our customers â sounds cool, right?
Our great people have made us the best and we now need some more people to join us to deliver our aspirational plans. We want energised people to join us in our multi-channel Customer Service Centre, to work with our customers and suppliers across the UK.
Home Group is one of the UKâs largest providers of high quality housing and supported housing services and products â so youâll be part of an organisation that is passionate and makes a difference to thousands of people every single day.
Our award winning Customer Service Centre provides easy access for our customers to receive a fast and convenient service. We provide a one stop shop for responsive repairs, rent account maintenance and arrears, delivering customer service excellence through highly skilled and knowledgeable Customer Service Advisors, supported by standardised processes and technology to enable high levels of customer fulfilment at first point of contact.
Who weâre looking for
To flourish in our roles you need ability make every customer feel they are valued and that their contact matters, whether thatâs by phone, email, smartphone app, social media or webchat. Youâll be a confident, enthusiastic communicator who can achieve and maximise first contact resolution â caring for our customers every step of their journey. This isn't just about doing your job, it's about doing your very best. Most importantly, youâll be driven to make a genuine difference to peopleâs lives.
As weâll as the satisfaction that you are making a difference, we are offering a competitive salary, unlike the traditional contact centre; our modern and bright centre offers a fun and energised working environment. The centre is easily accessible with public transport links, and local cafes and shops. Our leaders ensure that daily support and 1 to 1âs are held on a regular basis to help you achieve your potential. We are a social bunch so there are events outside of work that all are welcome to join.
We believe in âHome Grownâ development and there are a wide range of learning opportunities and progression routes on offer after successful completion of induction training.
To view the job description for this role please click here.
Weâre different at Home
Home Group play a big part in tackling prejudice and discrimination. We want you to be yourself at here and value everything that makes you unique. So whatever your race, sexuality, disability, religion, gender or even non-gender, we recognise and celebrate your differences. Together we make Home Group a great place to work!
What weâll give you
Our âMy home packageâ includes competitive salaries, performance related pay, a contributory occupational money-purchase pension scheme with life assurance and long terms disability insurance, 25 days paid holiday a year - rising by 1 day per year up to 30 days, with the ability to purchase an extra 5 days, salary sacrifice schemes including cycle, car, technology and childcare vouchers.
At Home Group, we live by our values every day through our colleagues to provide a great service to our clients and customers. To be a success with us youâll need to be
Accountable (Donât pass the buck â own it!), Commercial (Spending wisely and working creatively), Caring (Looking after one another) and Energised (Having a positive, can-do approach)
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