Forcesline Advisor

Full Time 37.5 hours per week London, EC3 This is an exciting and challenging role for you to provide a support and information service for serving, ex service personnel, their families and the general public. You will provide a proactive first point of contact service to all clients on the Forcesline helpline, dealing with emotional helpline calls and requests for practical advice and information. You will liaise closely with colleagues across SSAFA and with other external support agencies. To be successful you will: - Have a passion to support military personnel, their families and the ex service community - Have excellent empathy and active listening skills - Have an interest in the military community and SSAFA - Have a broad knowledge of welfare legislation - Have strong written skills to respond to webmail enquiries and requests for support - Have experience of providing support to vulnerable emotional clients. We are SSAFA. We provide lifelong support to our Forces and their families. Each year we are here for more than 50,000 different people when they need us most. Our work is varied and our aims are clear. You could help us succeed. SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community. Please contact Lesley Hunt on 020 7463 9361 or by email at Lesley.h@ssafa.org.uk for more information. Closing date for applications: 9am on 15th June 2015 Download the job description please visit here. To apply, please send your CV and supporting statement (addressing how you meet the person specification) to hr@ssafa.org.uk quoting ref: 000434. Please indicate where you saw this advert. SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service. Registered Charity Numbers: 210760 (England and Wales) SC038056 (Scotland). Established 1885