Customer service Coordinators

Your new company
The company is a dynamic and innovative organisation at the forefront of cutting-edge technology.

Your new role
Customer Service Co-ordinator
The Customer Service Co-ordinator will manage a full portfolio of accounts as allocated. They will ensure adherence to departmental procedures. Maintaining and achieving department targets and KPIs through effective account management will be a key responsibility. Effective Communication: Providing concise and timely information to both customers and internal team members. Collaborating closely with the external account's manager to meet customer needs and expectations. Launch Management: Being accountable for launch management within their portfolio of accounts.
What you'll need to succeed
Excellent customer-facing skills. First-class telephone manner and strong written and verbal communication skills. Highly organised. Proven ability to influence improvement within other functions/departments. The ability to work under pressure and deliver a high standard of service. Self-motivated and able to motivate others. Attention to detail. Strong organisational and time management skills. Personal integrity. Familiarity with fast-paced environments. Strong commercial awareness and business acumen. Proficiency in Microsoft Word, Excel, and Outlook/Email. Effective workload organisation, planning, and prioritisation. Ability to identify process improvement opportunities. Reviewing and improving procedures as needed. Interpersonal Skills: Highly responsible, reliable, and flexible with a strong work ethic. The ability to work in a highly pressurised environment. Effective prioritisation and adaptability to varied workloads. Punctual, presentable, and committed. Reliable and results-focused. Positive attitude and commitment to effective working relationships. The ability to influence others and generate new ideas. Effective problem-solving and decision-making skills. Forward-thinking, innovative, and able to see the bigger picture
What you'll get in return
A competitive salary up to £28K dependent on experience.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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