Customer coordinator

HAYS

Location: Not Specified
Salary: Paid Annual.
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WORK PERMIT:
All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.

Job Description

Customer coordinator - competitive salary - Immediate start available

Job title: Customer coordinator
Salary: £24k-26k based on experience
Start date: Asap - Temp on going

Job Duties

  • Provide 'single point of contact' support for communications and enquiries (telephone/email) from internal and external customers
  • Processing of Hire & Sales orders, throughout the project life cycle from initial order through to final return, closing and filing, in a timely and accurate manner
  • Contract administration support the field sales team for the hire and sale of equipment to the construction industry.
  • Develop professional relationships with internal and external customers and provide high levels of customer service at all times
  • Take equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customers
  • Arrange the on and off hire of equipment as requested by customers
  • Check availability of equipment from within the stock holdings and/or supply chain
  • Check availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessary
  • Process of hire and sale orders through the Company's computer system
  • Process of hiring instructions through the company's computer system
  • Process equipment returns through the Company's computer system
  • Ensure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail / accuracy at all times
  • Take ownership of and deal with / solve customer queries professionally
  • Proactively promote the company at all times
  • Communicate effectively with other colleagues to ensure high levels of customer service are maintained at all times.
  • Ensure all activities are executed in accordance with the Company's Health, Safety, Environmental and Quality procedures

  • Skills

  • Demonstrable experience in a similar post.
  • Level 2 (or equivalent) administrative qualification (preferred not essential if previous experience can evidence suitability for the role)
  • Excellent IT skills - knowledge of Office 365 would be advantageous.
  • Able to work flexibly to meet the demands of the service.
  • High standard of customer care skills.

  • If this role is of interest to you, please do not hesitate to apply!
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