Administrator

Your new company
City centre-based company who offer flexible working options, supporting hybrid working. They provide support within their industry to ensure regulations and complaints are managed.
Your new role
You will be providing administration support to the wider team, handling cases within SLA's and working with other team members to ensure the best practices are followed and customers receive excellent service throughout.
You will be dealing with correspondence over the phone, by email and drafting letters. You will be managing a high volume shared inbox for the team and allocating cases to senior members where necessary. You will need to update records and log correspondence, update customers and team members on the progress always adhering to the data protection act.

What you'll need to succeed
You will have previous administration experience and excellent verbal and written communication.
Proven experience of managing a busy workload to deadlines
Excellent attention to detail and time management
Strong customer service focus
PC literate
Experience of working with confidential data in line with the Data Protection Act
Experience of handling sensitive situations or vulnerable customers with empathy and professionalism

What you'll get in return
35 hour working week (Monday to Friday)
£13 per hour plus holiday pay
3 month temporary role initially
Hybrid working opportunities
Fantastic, modern city centre offices
The company has a great team environment and business ethos.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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