Complaints Advisor

Compliants Advisor, specialist complaint resolution, ownership

Your new company
You will work for a social housing company in the Staffordshire region, one that is constantly expanding its service and setting high expectations of the service it offers.
Your new role
You will act as the first and main point of contact to resolve issues when the service levels expected by the client have fallen below expectations. The role will have a mandate to identify, investigate and resolve issues so that positive outcomes are received.
What you'll need to succeed

End to End complaint handling and resolution

Experience of a range of situational complaints

Experience of investigation of complaints

Clear communication to all stakeholders during an investigation

Ability to gather information and use data to improve service

Housing experience

What you'll get in return
An hourly rate of between £12-£15 per hour dependent upon experience.

What you need to do now
Send me your CV highlighting your complaints experience.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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