IT Support Analyst

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Qualserv Consulting
Location: Malvern
Salary: From 18000.00. uopto 23000.00. Paid Annual.
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Job Description

Support Analyst

This is a fantastic opportunity join the Level 2 Support Team of our our Client at their Malvern location. The role will primarily be to support customers and internal stakeholders.

Purpose of Job

  • Support users and internal stakeholders on using the platform, by telephone, online messaging and email
  • Liaise with internal and external suppliers providing services.
  • Provide expert knowledge across the business on the Company's platform, portal and APIs

Required Skills:

    • Good general IT knowledge, in particular around web/SaaS online tools
    • Good communication skills both verbally and written form
    • Basic MySQL understanding

Other desirable skills...

    • Knowledge of PHP would be advantageous
    • Supporting Servers, AWS/Linux
    • Experience using tools such as ServiceNow, Salesforce and JIRA

Qualserv Consulting Ltd is acting as a Recruitment Consultancy/Employment Agency in relation to this vacancy and advert. Qualserv Consulting is an Equal Opportunities Employer.

Keywords: IT Support, SaaS, AWS,Linux, PHP, MySQL, Salesforce, Service Now, JIRA, Level 2 Support, Support users, telephone support, online messaging support, email support

Work Permit:

All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.