IT Technician

Your new company
This multi-academy trust is based on the outskirts of Liverpool towards the Ormskirk area and with plans to further expand the trust in the Merseyside area, they have approached Hays looking to appoint an IT Technician. The trust is very well established with a strong presence in the North West area, predominantly operating in the secondary sector and they have an excellent reputation. With a strong leadership team who are very supportive and focused around providing opportunities for all, the trust is regarded as an organisation which will further develop its staff.
Your new role
Reporting to the IT Manager, you will be responsible for providing a high level of IT support to the trust, working on site and ensuring that end users are all supported effectively, therefore allowing successful delivery of teaching and learning. The IT Technician will be the first point of contact for all IT queries, logging all incoming requests and actioning as appropriate, as well as suggesting improvements and more effective ways of working from an IT perspective. On a daily basis, this will involve dealing with hardware, software and network issues, as well as having to support specific educational technologies. Managing the helpdesk, you will respond to incoming service desk requests from end users (pupils and staff), then successfully resolve these issues by working with the wider IT team and reporting back on any recurring IT issues. In addition, you will be responsible for the management of all IT assets, keeping an up-to-date register, ordering of new hardware and also the installation of new equipment at schools. From an education perspective, you will be working with interactive whiteboards, MIS systems, as well as working with Apple devices, which are heavily used in this sector.
What you'll need to succeed
In order to be successful in securing this position, you must have experience working in an IT support role, ideally providing first and second line support and experience in the education sector would also be beneficial. Experience with hardware, software and networking issues would be required, and any knowledge of education sector specific issues would also be advantageous. The trust are keen to appoint a dedicated candidate who has the passion to provide a high level of support and who wants to further progress their IT knowledge, with a strong interest in the education sector.
What you'll get in return
In return, the successful candidate will be paid a competitive salary of between £24,000 and £26,000, gaining experience working in this rewarding environment where you will also have the opportunity to further develop your skills and knowledge. You will receive additional training and further qualifications, specific to the IT industry, and work closely with an experienced IT Manager.
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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