Customer Service Executive

HAYS

Location: Not Specified
Salary: From 25000.00. uopto 26000.00. Paid Annual.
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WORK PERMIT:
All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.

Job Description

Customer Service Executive - Heathrow - £25-26k

Your new company
A logistics and mail services business based near Heathrow is recruiting a Customer Service Advisor to join the team. The company works predominantly with e-commerce customers, both large and small! You'll be working in a team of 10, reporting to an experienced manager who works hard to coach and develop his team.
Your new role
In this role you'll manage a portfolio of accounts, handling inbound emails and calls, dealing with customer queries and complaints, using the CRM to process orders. This is a B2B role, and you'll be allocated a range of customers, from SME's through to corporate clients. 80% of queries are via email and 20% over the phone.
What you'll need to succeed
You'll have previous experience in an office-based customer service position, handling inbound calls and emails. You'll have strong communication skills (both written and verbal), a good working knowledge of MS Office and CRM.
What you'll get in return
You'll receive an annual salary of £25-26k dependent on experience. Working hours are Monday to Friday, 8.30am-5pm or 9am-5.30pm. Free parking is also available on site. Please note this role is 100% based in the office.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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