Customer Services Advisor

Your new company
This innovative and environmentally focussed organisation develops long-term relationships with its customers and works proactively to provide a quick and efficient service. They work actively to improve the industry that they operate in and are a market leader in their field.
Your new role
As a Customer Service Advisor, your new role will involve direct contact with customers on a daily basis, supporting them with their requests, providing solutions to customer escalations, dealing with complaints effectively and empathetically. You'll work creatively to provide solutions to customer requests, provide quotes and costs to customers, ensure records are meticulously updated and work with a supportive and professional team on larger projects.
What you'll need to succeed
You'll need great communication skills, good attention to detail and experience working in a fast-paced customer service role. You'll need to be able to think outside the box; this is not so much a volume role, and you will spend more time with customers on in-depth orders and issues. Strong and verbal communication skills are essential, the ability to work autonomously and to take ownership of your work.
What you'll get in return
A healthy base salary, annual bonus, enhanced pension contributions, hybrid work options, healthcare and a generous annual leave allowance.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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