Implementer

Description:

Salary – Up to £28,000 + 38 days holiday, excellent flex benefits package incl private healthcare, 10% non-contributory pension (matched by a further 2%) and an annual bonus incentive (8% - 16%)

Contract Type – Permanent

Closing Date – 04/03/2022

Job Contact – 0131 245 1000

Phoenix helps over 4.2 million customers plan for a brighter future. For us it means wider opportunities to serve our customers, and to build our business on a larger stage. For you it means a chance to really show what you’re made of, creating the business solutions we need to help build a better future.

WBP - THE AREA

Our Workplace Benefits Platform (WBP) Team manage all aspects of platform management and administration for employee / flexible benefits, including Pension, Life Assurance, Private Medical Insurance etc. for our portfolio of clients. This includes a number of activities to ensure seamless delivery of this service including design and build of a client website, ongoing monthly management of delivery in line with agreed contractual service level agreements, and servicing of helplines for clients who have taken this service.

Our clients range from global organisations to small / medium enterprises. Our goal is to deliver a best-in class client service proposition that sets Phoenix ahead of the market place. We impress our clients through achieving and exceeding our SLAs, and expectations. We work in partnership with our clients to identify opportunities to enhance their flexible benefits offering and associated processes.

THE OPPORTUNITIES

We have 2 Implementer roles available within the team.

We are looking for customer-driven people to join our workplace and advisor teams and provide technical expertise, build relationships and do the right thing for our customers and the business. With structured career progression opportunities, this is a great opportunity for individuals interested in building a career in Employee Benefits.

If you're a recognised problem solver, who can think outside of the box to identify appropriate solutions, can work independently and have good communication skills to effectively, liaise with internal stakeholders; this role will give you the opportunity to grow and enhance these skills whilst developing your career in Employee Benefits.

As an Employee Benefits Implementer, you'll support our consultants with client implementations / annual renewal projects, including system configuration, testing, data load and issue resolution. You will provide high level support, such as creating and configuring Benefits, Lifestyle Events and Payroll elements. With your excellent communication skills, you will liaise with our Technical Support and Infrastructure Teams to discuss system and / or client requirements. You will pro-actively respond in an accurate and timely manner to client requests received into the Team Mailbox, adhering to client specific Service Level

WHAT WE ARE LOOKING FOR - ESSENTIAL

- High level of numeracy with strong Microsoft Office skills

- You will be familiar with Excel formulas such as VLOOKUPs, in order to reconcile and analyse data

- Proven success in taking ownership, using root cause analysis techniques to investigate and report / share findings

- Strong relationship building and communication (verbal and written) skills and enjoy working with a diverse audience

- Team player who identifies opportunities to improve processes and support other members of your team

- Technical mind-set with proven success in picking up new systems / processes quickly and learns from previous experiences

- Proactive with the ability to work alone without daily guidance on what to do (will not be micro managed)

- Ability to manage multiple projects, clients, tasks, prioritise, schedule own work (able to manage concurrent multiple active projects and provide support to other team members at the same time.)

- Advanced analytical skills with the ability to accurately analyse large quantities of data and present findings in a clear and concise manner across different mediums

- Takes personal responsibility for problem solving and continuous improvement with the ability to think outside the box

- Comfortable working in a fast paced environment with changing priorities

- Proactive approach and passionate about a career in Employee Benefits

WHAT WE ARE LOOKING FOR - DESIRABLE

- A degree level qualification but not essential (numerically competent)

- Flexible benefits experience and general knowledge of UK compensations and benefits.

- Knowledge of HTML/SQL/Java script - Correctly formatted tags and tables in line with current web standards

- Awareness of Google Analytics

- Experience of benefits, pensions and / or payroll

- Experience of multi-stakeholder projects

- Knowledge of UK tax rules in the area of compensation and benefits

- Ability to apply a systematic approach to measure and evaluate against standards / client SLA's

- Previous experience making improvements to processes, systems and services to ensure they are fit for purpose and support error prevention

- Standard Life pensions knowledge and administration systems

KEY COMPETENCIES

Communication Skills

Clearly and effectively communicates information, ideas, plans, requests and opinions to internal and external stakeholders through a range of channels, including written and oral. Ensures alignment with communication guidelines and policies.

Continuous Improvement

Applies a systematic approach to help optimise business activities and processes to support the strategic objectives of the organisation. Includes significant process transformation activities as part of continuous change programmes.

Laws, Regulations and Standards

Knowledge of specific regulations, legislation, governance and compliance requirements that impact a role, business area or Standard Life as a whole.

Managing Information

Effective application of techniques to collect information and process it to facilitate and support key business processes and decisions.

Customer at the Heart

Being customer driven in all you do, understanding and meeting the customer’s needs and connecting emotionally with the customer.

Build Relationships

Building partnerships, networks and relationships.

Information Seeking

The ability to efficiently and effectively collect information, to provide insight to others or to help solve business issues.

We value diversity in our workforce and welcome enquiries from everyone.