Customer Advisor

Our client currently has multiple customer advisor roles available - apply today!

Your new company
This organisation is a household name. Based in Belfast, they offer a wide variety of services to the public and firmly believe in rewarding their staff appropriately. Based on the outskirts of Belfast City Centre, our client offers free parking. Their commitment to quality work, compliance, and customer satisfaction makes them a trusted employer in their field.

Your new role
This role is based in their Belfast office, 5 days a week. There will be the requirement to do field work from time-to-time. In this role, you will work as part of the customer service team. You will be responsible for recording customer information and monitoring appropriate responses, paying particular attention to safety, sales and standards of service requirements. In this role you will be responsible for the following:

• Handle incoming and outbound calls, providing efficient and effective service for existing and potential customers
• Assisting in the administration and planning of maintenance work
• Handle and resolving customer complaints
• Inputting of sensitive and important data
• Ability to interpret and translate technical information
• Updating information on company systems
  
  What you'll need to succeed
  Essential Criteria
• Minimum of 5 GCSE passes, including English and Maths at Grade C or above (or equivalent)
  
• Minimum one year's experience working in a customer service role, which includes dealing with telephone enquiries; Or one year's experience in a retail environment; or one year's administrative experience
  
• Excellent IT skills
  
• Ability to work as part of a team and on their own, without supervision
  
• Ability to multitask various activities
  
• Excellent communication skills, including a polite and friendly telephone manner
  

Desirable

• 1 years' experience working within a contact centre dealing with high volume telephone enquiries
• Experience of managing a diary system
• Experience of updating high levels of data on a computer system
• Experience of complaint handling
  
  

What you'll get in return

• Excellent salary, up to £22,600 and monthly reviews
• Free lifer assurance
• Contributory pension scheme with enhanced employer contribution
• Excellent holidays (over 30 days)
• Free staff transport
  
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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