Finance Operations Manager

WHAT YOU'LL DO

Position Overview
This role sits within the L-A-B Accounting and Operations team and reports directly to the Senior Finance Manager. The primary responsibility will be the day-to-day management of Finance Operations in L-A-B system (London - Amsterdam - Brussels) which includes Source to Pay (S2P), Travel and Expenses (T&E), Corporate card processes, regulatory reporting and other ad hoc finance operation matters. Amongst other tasks, the Finance Operations Manager will also be responsible for the oversight of Senior Advisor program for L-A-B System. The core objective of this role is to efficiently manage these functions and provide insightful reporting with advanced analytics to ensure delivery of high-quality services that meets the needs of the Finance leadership team and other stakeholders.

What will you do
Main duties will involve:

• Oversee all aspects of the S2P, T&E and Corporate card processes.
• Work closely with the In-house shared service team (GFOS AP, T&E and R2R) teams providing first point of contact for complex issue escalation and resolution.
• Perform regular transactions and reporting audits to ensure compliance with the Purchasing and T&E policies.
• Conduct advanced analytical and investigative review/reconciliations of transactions to ensure accurate, timely and insightful reporting to support decision-making.
• Design compelling analytical reporting tool that draws insights and provides insightful reporting to finance senior leadership team.
• Review the weekly payment run batches and proposals (domestic and international) prior to payment release.
• Lead standardisation and re-design of the operation processes within L-A-B and GFOS teams following the implementation of Coupa and SAP ERP.
• Provide training on expenses policy including inductions for new joiners.
• Ensure efficient month and year-end closing in line with the Global Accounting timetable and Finance minimum standards.
• Oversee the administration of all aspects for the Senior Advisor program as L-A-B office senior contact- close engagement with the senior advisor regional team, the induction of senior advisors, escalation, maintenance of relevant policies and information deck and approval of senior advisor invoices.
• Management of the American Express corporate card's programmes i.e. the corporate travel account, corporate cards and Vpayment cards via Coupa. This includes acting as the programme administrator and having oversight of the account set up, user management and reporting.
• Contribute to the finance future finance transformation journey to team more effectively and advance our capabilities, skills and expertise in the area of finance operations.
• Continuous process improvement and sharing of best practice.
• Embedding risk management into the financial operations team ensuring adequate systems of internal controls (segregation of duties, reconciliations, check AP balances and oversight).
• Ensures the key controls within the operation processes are efficient and fit for purpose in compliance with BCG finance minimum standards and cash management policies.
• Enhance internal controls, continuously seeking to reengineer local operation process to obtain efficiencies, manage risk, reduce costs and leading improvements as required.
• Ensuring appropriate policies and procedures are in place and monitored and global policies are adhered to and kept up to date.

Have direct line management of the Financial Operations team:

• Build, manage, coach and develop direct team.
• Act as a mentor and coach to the wider L-A-B Finance team.
• Support during sickness and holidays to ensure smooth overall running of L-A-B Operations functions.
• Create an encouraging, supporting and stimulating work environment for all finance staff.
• Being an active change manager in all global finance initiative and working towards establishing effective and efficient relationship with any global service delivery hub that is created.

YOU'RE GOOD AT

• Understanding of the consulting business, and the nature of work we do with clients.
• High proficiency in all standard software and ERP (Excel, Powerpoint, Word, Oracle, S4hana etc).
• A 'can do' attitude, creative problem-solving skills and tenacity to find solutions.
• Forward-looking, pioneering and entrepreneurial thinking.
• Having excellent project management skills to ensure timely closure of actions etc.
• Strong business judgment and business analytical skills.
• Strong investigative and strategic analytical capabilities.
• Excellent numeracy skills with an ability to spot inaccuracies.
• Telling a story using analytical models and presentation of data clearly and creatively.
• Ability to use extensive business processes knowledge and context to draw insights.
• Identifying KPIs and financial /non-financial metrics to inform business performance.
• Stakeholder management with ability to work positively and collaboratively with others.
• Clear and concise communication.
• Demonstrating good judgement and independent critical thinking in resolution of complex issues.
• Performing role with highest level of integrity and ability to handle confidential information.
• Well organized, with strong ability to plan and ability to manage a number of initiatives in parallel.
• Professional, impartial and independent attitude.
• High degree of integrity.
• Strong commitment to confidentiality.

Attributes

• Flexibility to work in an environment that has short-term shifts in priorities to meet a diverse customer
• base
• Customer focused/service oriented
• Professional/confident manner
• Commitment to get the job done and ability to work to tight deadlines
• Good team player, motivator, and coach
• Self -driven, acts upon needs than upon request
• Strong interpersonal and communication skills
• Ability to lead a wide range of people and personalities

YOU BRING (EXPERIENCE & QUALIFICATIONS)

You have successfully operated in a matrixed environment with a track record of influencing change within that setting.
You will also understand professional services to empathies with a dynamic in highly instinctual and fast paced environments.

• Educated to bachelor's degree or equivalent.
• Advanced knowledge of Accounts Payable, T&E and corporate card sub-processes.
• 5+ years' experience in finance operations role.
• Operating as part of a leadership team within professional services, partnership or similar matrix organisation.
• Operational and technical experience in general accounting, Accounts Payable / Procure-to-Pay/Source-to-Pay and T &E.
• Working with outsource or in-house shared services for transactional processes.
• Excellent analytical capabilities including data visualisation, trend analysis and data science skills.
• Demonstrate ability to work effectively in an international environment with people at all organisation levels by establishing positive and productive stakeholder relationships.
• Proficient with accounting systems and ERPs.
• Accounting knowledge and qualification would be considered as an advantage.

Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change
YOU'LL WORK WITH

• Internal stakeholders within both consulting and functional teams from local, system and global levels. These stakeholders will include
• • Colleagues within L-A-B including senior directors and MDPs
  • Finance colleagues in L-A-B and the GFOS teams in Delhi
  • Other functional teams (Global Procurement, Risk, IT and Ops teams)
  • Global and regional teams (Finance, PSG and Senior Advisor program teams)
• External stakeholders:
  • External auditors
  • 3rd party suppliers