Housing Manager

Housing Manager

Location: Home based and working mainly in Harlow

Full Time (37.5 hours per week)

Permanent Contract

Salary from £22,500 to £30,000 pa (dependent on skills and experience) plus brilliant benefits 

Empowering to live rewarding and happy lives. Thats when it hits home

We have fab opportunity for you to join our really awesome team as a Housing Manager. Your role in a nutshell, is to make our customers happy! Its not just about providing our customers with a home, its about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.

Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But its so much more than that. Its also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives and we deliver on our customer promise!

 About our team

To us were not just a team were a work family. Our Operations Manager is Harriet who has been with us since December 20, although new to us, brings a wealth of housing knowledge and experience.  There are four of us in the team, and we dont just love to support our customers, were there for each other too! 

Where youll work

Youll work across the East region, but you will have specific responsibility for our estates mainly in Harlow. The great news is that you will have the flexibility of working either from home or in one of our local offices and well give you the technology and kit to make that easy.

Working hours

As a team its critical that that we are there to support our customers. This means youll work on an annualised hours basis covering the hours of 8 am to 8 pm Monday to Saturday. The good news is that you will have some flexibility too, as its the teams unwritten rule that you attend the important appointments in life. So whether its your childs school play, your partners graduation, or to get your new fridge delivered well work with you in what matters. Our focus is on getting the job done, not your working hours!

About you

You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers.  You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise.  You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.

You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks.  You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues.  You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.

Youll be issued with the latest kit, which could include a Surface Pro and mobile so you can work where you need to. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)

It would be ideal if you have worked in this type of environment before, however its your €œcan do€ positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

As this is a mobile working and community based role, you need to be able to drive, as well as having access to a car insured for business purposes. Dont worry, well pay you expenses to cover this use!

When you join, youll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you dont have a transferrable one.

Want to know more?

If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! Youll be able to download the Housing Manager Job description, and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!

To apply

Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.

Youre unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!