Community Housing Assistant

Community Housing Assistant

Cumbria

Permanent, Full Time (37.5 hpw)

Salary from £18,576 to £19,900 

Plus, Brilliant Benefits 

Empowering to live rewarding and happy lives. Thats when it hits home

 We have fabulous opportunity for you to join our awesome team as our Community Housing Assistant in our brand-new income collection team. Your role in a nutshell, is to make our customers happy! Its not just about providing our customers with a home, its about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.

Yes, youll collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But its so much more than that. Its also about working closely with your colleagues to make sure that where our customers need support, that we help them to live their best lives!

What makes us No. 7 in the UKs Best Super Large Great Places to Work, 7th Best Place in the UK for Great Places for Women to Work, 18th in the Stonewall Top 100 and Investors in People Platinum Standard€¦.? Its our brilliant people and culture!

 About our team

To us we're not just a team were a work family. Our newly formed Income Protection Team is line managed by Vicky, who along with 5 other amazing new Community Housing Assistants, are there for each other every step of the way. We don't just support our customers but support each other too! 

Where you will work

This is a home-based role, which is based in Cumbria with national responsibilities. Well give you the technical kit to make working from home easy.

Here at Home Group we have invested heavily in our future and use current and up to date equipment. Youll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)

Working hours

As a team were critical to supporting our customers, thats why your flexibility is key. You will be proactive and accountable for managing your own diary which may include the occasional evening or weekend. The good news is its the teams unwritten rule that you attend the important appointments in life. So whether its your childs school play, your partners graduation, or to get your new fridge delivered well work with you in what matters. Our focus is on getting the job done, not your working hours!

About you

You're passionate about delivering excellent customer service and have a genuine desire to help your customers.  You are a real collaborator, working with colleagues in your region, external partners as well as our Customer Service Centre colleagues, and our Housing Managers. Youll use your creative spark and keen eye for detail to ensure our properties and environments are safe secure and well managed, supporting our communities to thrive. Naturally empathetic, you build rapport quickly and have a sound understanding of maintaining confidentiality and professional boundaries. It will also be brilliant if you have an understanding of rent arrears, housing law and universal credit too!

You will support our Housing Managers by carrying out generic Income based Housing Management activities. You will also work towards meeting challenging targets and support our all-important routine safety and compliance checks and record them in a timely and accurate fashion.

 It would be amazing if you have worked in this type of environment before, however its your €œcan do€ positive attitude, passion for customer service and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

 When you join, youll need to have a valid standard check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you dont have a transferrable one.

 Want to know more?

If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! Youll be able to download the Community Housing Assistant job description, and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!

 To apply

Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.

During Covid

Were continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. Were doing things a little differently at the moment, so to keep everyone safe, well engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

Be yourself at Home

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! Were super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!